Case Manager- Enhanced Case Management
About The Position
The Case Manager for the Enhanced Case Management Program is embedded within the Homeless Services Division teams and works with homeless individuals with medical, mental health, or substance use disorders. The Enhanced Case Manager serves as the single point of contact for medically vulnerable participants with complex needs, providing personalized support to coordinate medical, behavioral, and social services. The role coordinates admissions and client placement, evaluates eligibility for Enhanced Case Management services, completes assessments, and develops care plans with short- and long-term goals. It involves coordinating with healthcare facilities, County Behavioral Health Therapists, other providers, shelter staff, community partners, hospitals, and CenCal. The Case Manager supports appointment attendance, addresses barriers to services, monitors participant progress and program compliance, adjusts care plans as needed, and maintains required documentation and statistical data. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- Bachelor’s degree in Social Work, Psychology, or a related field; or an associate degree in Social Services, Case Management, or a related field plus 2 years of related work experience; or 4 years of related work experience.
Responsibilities
- Coordinate with healthcare facilities on admission requests and ensure appropriate client placement through pre-admission meetings.
- Evaluate client eligibility for Enhanced Case Management services, complete program assessments, and develop care plans with short- and long-term goals.
- Maintain understanding of chronic homelessness and related medical and behavioral issues, including PTSD, TBI, substance use, and mental health.
- Collaborate with County Behavioral Health Therapists and other providers on therapy referrals and coordinated care.
- Ensure timely follow-through for medical, mental health, and substance use appointments, and provide transportation as needed.
- Advocate for clients by minimizing barriers to services and supporting client needs.
- Maintain confidentiality, follow program policies, and monitor compliance with goals and expectations.
- Engage daily with clients and shelter staff, communicate weekly with the RN, and communicate regularly with community partners and funders.
- Track progress on care plans, reevaluate client needs, and modify goals or strategies as appropriate.
- Complete logs, timesheets, reports, and client documents; maintain weekly statistical data and submit it to hospitals and CenCal.
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What This Job Offers
Job Type
Full-time
