Case Management Associate 1

Public Consulting Group•San Diego, CA

7d•$23 - $27•Onsite

About The Position

Public Consulting Group LLC (PCG) is a public sector solutions implementation and operations improvement firm founded in 1986. It partners with health, education, and human services agencies to improve lives. PCG's Human Services team supports state and municipal human services and economic development agencies serving children, adults, and families. The Case Management Associate designs participant plans, assesses barriers and skills, determines eligibility and need for supportive services, and tracks participant progress toward vocational and other goals. The role maintains case records, monitors attendance and compliance, coordinates with county human services specialists, employers, educational programs, and community resources, and works directly with participants in person and on site. The position is full-time, in-office, Monday through Friday, from 8 a.m. to 5 p.m., and requires residence in San Diego County.

Requirements

Two to four years of customer relationship management or case management experience.
Ability to work with participants, relate to them, and demonstrate active listening.
Professional empathy for participants and respect for cultural differences.
Ability to learn specialized databases and software systems.
Excellent customer relations, verbal communication, and communication skills.
Accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain confidentiality of work materials.
Ability to establish and maintain professional relationships with federal, state, and county agencies and the general public.
Ability to partner with and motivate participants with physical and/or mental disabilities.
Ability to maintain record-keeping and follow-up systems.
Ability to work independently with minimal supervision and on multiple projects simultaneously.
Must reside in San Diego County.
Must be able to work full-time in the office Monday through Friday, 8 a.m. to 5 p.m.

Nice To Haves

An associate’s or bachelor’s degree is preferred.
A two-year degree combined with two years of sales or client accounts experience may be considered in lieu of a four-year degree.

Responsibilities

Design and develop participant plans, including assigning work activities and educational or training programs.
Assess participants’ barriers and skills.
Determine eligibility and need for supportive services, including child care, transportation, and ancillary services.
Manage participant progress toward goals by creating and updating plans.
Assist participants in developing vocational goals.
Monitor and record monthly client progress to ensure compliance with program regulations and attendance requirements.
Notify the county human services specialist when participants do not comply with work activities.
Update client case files in systems according to procedural requirements.
Maintain current knowledge of program procedures and implement them appropriately.
Maintain current knowledge of community resources, labor markets, and training resources.
Contact each client placed in employment monthly.
Complete required county paper documents and forms.
Communicate with employment organizations and educational programs where participants are placed.
Meet performance metrics for achieving participant-stated outcomes.
Perform case management duties with customers in person and on site.