Workforce Management Admin
About The Position
The Compliance Associate reviews flagged time punches across My Wireless stores, documents findings, and opens cases for the Compliance department to follow through to closure. The initial focus is time-card integrity; as the program develops, the role may support other compliance and tracking initiatives assigned by the department. The position is full-time and located in San Juan, Puerto Rico, with a stated hourly salary range of $13.00–$15.00. My Wireless is an AT&T and Liberty Communications Authorized Retailer operating 223 AT&T stores and 19 Liberty stores in Puerto Rico. The company aims to grow revenue, control expenses, and provide a productive and efficient work environment. Accurate, well-documented time records help protect both team members and the business.
Requirements
- At least 1 year of experience in payroll, timekeeping, audit, asset protection, scheduling, or retail operations.
- Strong attention to detail and comfort reviewing large amounts of data.
- Clear, factual writing for summaries of findings.
- Working Excel skills, including filters, sorting, and basic lookups.
- Discretion when handling confidential employee and payroll information.
- Organized follow-through on open items until they are closed.
Nice To Haves
- Experience with time-and-attendance systems, especially Paycom.
- Multi-unit retail experience, ideally in wireless or telecom.
- Familiarity with overtime and meal-break rules, including California's.
- Bilingual in English and Spanish.
Responsibilities
- Work assigned time-punch flags from the department's queue each day.
- Investigate punch history, schedules, timecard edits, and store video when needed to confirm what happened.
- Write a clear, factual summary for every reviewed flag.
- Convert confirmed findings into cases and route each case to the appropriate store or market leader.
- Track open cases and follow up until each is closed on time.
- Report recurring issues by store, manager, or team member to the Compliance Manager.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
