Workforce Management Admin

My Wireless • San Juan, PR

13h

About The Position

The Compliance Associate reviews flagged time punches across My Wireless stores, documents findings, and opens cases for the Compliance department to follow through to closure. The initial focus is time-card integrity; as the program matures, the role will support other compliance and tracking initiatives assigned by the department.

Requirements

• At least 1 year in payroll, timekeeping, audit, asset protection, scheduling or retail operations.
• Strong attention to detail and comfort reviewing large amounts of data.
• Clear, factual writing for summaries of findings.
• Working Excel skills, including filters, sorting and basic lookups.
• Discretion with confidential employee and payroll information.
• Organized follow-through on open items until they are closed.

Nice To Haves

• Experience with time-and-attendance systems, especially Paycom.
• Multi-unit retail experience, ideally in wireless or telecom.
• Familiarity with overtime and meal break rules, including California's.
• Bilingual in English and Spanish.

Responsibilities

• Work assigned time-punch flags from the department's queue each day.
• Investigate punch history, schedules, timecard edits and, when needed, store video to confirm what happened.
• Write a clear, factual summary for every flag reviewed.
• Turn confirmed findings into cases and route each to the appropriate store or market leader.
• Track open cases and follow up until each is closed on time.
• Flag recurring issues by store, manager or team member to the Compliance Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed