Workforce Management Director
About The Position
Hospital for Special Surgery is hiring a Workforce Management Director to own the business strategy and operational governance for UKG Time & Attendance and Scheduling. The role serves as the organization’s primary subject matter expert for UKG workforce management functionality and oversees system configuration, maintenance, testing, upgrades, and enhancements. The director establishes governance standards for configurations, workflows, policies, business rules, and pay practices, and partners with IT and UKG/vendor resources to troubleshoot issues and improve the system. The position oversees timekeeping, timecard management, approvals, exceptions, and attendance tracking, ensuring practices align with organizational policies and applicable federal, state, and local requirements. It leads scheduling design and administration, sets standards across departments and locations, and works with operational leaders to align staffing with demand, employee availability, labor rules, and business needs. The director develops workforce management reporting and performance indicators, providing leadership with insights into labor utilization, overtime, attendance, scheduling effectiveness, and workforce trends. The role also standardizes processes, leads continuous improvement and automation initiatives, develops training and support resources, and drives consistent UKG adoption. It leads the Workforce Management/UKG team and serves as a liaison among business stakeholders, HR, Payroll, IT, Operations, UKG, and senior leadership. The position is hybrid in New York City.
Requirements
- At least 7 years of experience in Workforce Management, HRIS, Time & Attendance, Scheduling, or related functions.
- Significant experience with UKG Workforce Management, particularly Time & Attendance and Scheduling.
- Demonstrated experience managing workforce management systems, configurations, implementations, or enhancements.
- Strong understanding of timekeeping, attendance, scheduling, overtime, and workforce management practices.
- Experience partnering with Payroll, HR, IT, and Operations.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication and stakeholder-management skills.
Nice To Haves
- Bachelor’s degree in Business, Human Resources, Information Systems, Operations, or a related field preferred.
Responsibilities
- Own the business strategy and operational governance for UKG Time & Attendance and Scheduling.
- Serve as the primary subject matter expert for UKG workforce management functionality.
- Oversee UKG system configuration, maintenance, testing, upgrades, and enhancements.
- Establish governance standards for UKG configuration, workflows, policies, business rules, and pay practices.
- Partner with IT and UKG/vendor resources to troubleshoot issues and implement system improvements.
- Evaluate new UKG functionality and recommend enhancements.
- Oversee timekeeping, timecard management, approvals, exceptions, and attendance tracking.
- Ensure time and attendance practices align with organizational policies and applicable federal, state, and local requirements.
- Establish controls to improve timecard accuracy and reduce payroll-impacting errors.
- Monitor trends in missed punches, exceptions, overtime, attendance, and manager approvals.
- Partner with Payroll and HR to resolve timekeeping issues and support accurate payroll processing.
- Lead the design and administration of scheduling processes within UKG.
- Establish scheduling standards, templates, rules, and best practices across departments and locations.
- Ensure schedules align staffing requirements with operational demand, employee availability, labor rules, and business needs.
- Identify opportunities to improve schedule efficiency, employee utilization, and labor costs.
- Partner with operational leaders to address scheduling challenges and improve manager adoption.
- Develop and maintain workforce management reporting, partnering with IT to ensure relevant data is available in Databricks for predictive analysis.
- Provide leadership with insights into labor utilization, overtime, attendance, scheduling effectiveness, and workforce trends.
- Establish key performance indicators and reporting standards for Time & Attendance and Scheduling.
- Use data to identify process gaps, system issues, compliance risks, and improvement opportunities.
- Standardize workforce management processes across the organization.
- Identify opportunities to automate manual processes and improve employee and manager experiences.
- Lead continuous improvement initiatives related to UKG functionality and workforce processes.
- Develop training, documentation, and support resources for managers and employees.
- Drive adoption and consistent use of UKG functionality across the organization.
- Lead and develop the Workforce Management/UKG team.
- Serve as the primary liaison among business stakeholders, HR, Payroll, IT, Operations, and UKG.
- Manage priorities, projects, system enhancements, and competing business requirements.
- Communicate system capabilities, risks, opportunities, and recommendations to senior leadership.
- Build partnerships with managers and business leaders to support effective adoption of UKG processes.
Benefits
- Additional benefits consistent with the role.
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What This Job Offers
Job Type
Full-time
Career Level
Director
