Director, Business Sector Workforce Management
About The Position
The Director, Business Sector Workforce Management is responsible for fulfillment staffing strategies, forecasting, and labor optimization to align employee and partner resources with business goals and customer demand across the Employment, Tenant, and Government Benefits sectors. The position oversees forecasting, workforce monitoring, performance metrics, fulfillment partner strategy, and training initiatives. It also manages employees and resources in support of organizational goals and business objectives. The position may be performed remotely within the United States or in an office setting at Asurint’s Cleveland, Ohio headquarters. The schedule is generally normal Eastern Time Zone business hours, though work or meetings may occasionally be required outside those hours and on weekends or evenings. Some travel, including occasional overnight travel, may be required.
Requirements
- Demonstrated ability to manage direct and third-party partners in a virtual environment spanning multiple onshore and offshore locations.
- Experience using reporting tools and data sets to analyze and report data.
- Proficiency in MS Office (Outlook, Excel, Word) or similar software.
- High school diploma or equivalent.
- If performing work-related driving, a driver’s license and the ability to maintain a driving record satisfactory to the company’s liability insurance carrier are required.
- Preferred relevant experience: 5 to 7 years.
- Preferred supervisory experience: 5 to 7 years.
Nice To Haves
- Experience leading at the functional level.
- Experience with the legal/court system.
- Experience with background screening.
- Experience with relevant business management systems such as general ledger, HRIS, or CRM.
- Salesforce experience.
- Bachelor’s degree.
- Salesforce certification.
Responsibilities
- Create and maintain long-term, short-term, and intraday demand forecasting models based on historical background screening volumes, seasonal hiring trends, and sales pipelines.
- Partner with Finance, Sales, and Data Analytics to align fulfillment staffing budgets with business growth projections and peak hiring seasons.
- Design real-time monitoring frameworks to track intraday queues, task backlogs, and researcher productivity.
- Partner with Data Analytics to use predictive analytics to identify processing bottlenecks and recommend operational workarounds.
- Define, track, and report fulfillment workforce key performance indicators.
- Oversee fulfillment partner performance and overall partner strategy.
- Lead ongoing reviews of fulfillment training strategy and implementation, partnering with HR and Quality to advance training.
- Manage employees by providing direction, coaching, training, and development; hiring; and managing performance to organizational goals and expectations.
- Understand the business, financials, industry, clients, and strategy, and manage in accordance with company business objectives.
- Manage budgets and resources effectively and efficiently, and understand the organization’s financial position.
- Perform other duties as required.
Benefits
- Medical, dental, and vision coverage effective the first day of employment.
- 401(k) with employer match.
- Paid time off.
- 10 company-paid holidays.
- Employee Assistance Program.
- Wellness Program.
- Paid bereavement leave.
- Pet bereavement.
- Pet insurance.
- Volunteer time off.
- Telecommuting stipend.
- Professional development programs.
- Short-term disability.
- Company-paid long-term disability.
- Company-paid life insurance.
- Flexible spending and health savings accounts.
- Employee referral bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
