Director, Business Sector Workforce Management

One Source Technology LLC•Cleveland, OH

17h•$110,000 - $140,000•Remote

About The Position

The Director, Business Sector Workforce Management is responsible for fulfillment staffing strategies, forecasting, and labor optimization to align employee and partner resources with business goals and customer demand across the Employment, Tenant, and Government Benefits sectors. The role creates demand forecasts, monitors fulfillment operations and workforce performance, oversees partner strategy, and develops training approaches in collaboration with other teams. It also manages employees, budgets, and resources in line with company objectives. The position may be performed remotely within the United States or in an office setting at Asurint’s Cleveland, Ohio headquarters. The schedule is generally during normal Eastern Time Zone business hours, but work, meetings, and events may occasionally occur outside those hours, including evenings and weekends. Some travel, including occasional overnight travel, may be required. The role involves typical office safety precautions and requires the ability to lift and carry objects weighing less than 20 pounds for short distances.

Requirements

Demonstrated ability to manage direct and third-party partners in a virtual environment spanning multiple onshore and offshore locations.
Experience using reporting tools and data sets to analyze and report data.
Proficiency in MS Office (Outlook, Excel, Word) or similar software.
High school diploma or equivalent.
If performing work-related driving for Asurint, a driver’s license and ability to maintain a driving record satisfactory to the company’s liability insurance carrier are required.
Ability to lift light objects weighing less than 20 pounds and carry them short distances of 20 feet or less.

Nice To Haves

Experience leading at the functional level.
Experience with the legal/court system.
Experience with background screening.
Experience with relevant business management systems such as general ledger, HRIS, or CRM.
Salesforce experience.
Bachelor’s degree.
Salesforce certification.
Five to seven years of relevant experience.
Five to seven years of supervisory experience.

Responsibilities

Create and maintain long-term, short-term, and intraday demand forecasting models using historical background screening volumes, seasonal hiring trends, and sales pipelines.
Partner with Finance, Sales, and Data Analytics to align fulfillment staffing budgets with business growth projections and peak hiring seasons.
Design real-time monitoring frameworks for intraday queues, task backlogs, and researcher productivity.
Partner with Data Analytics to use predictive analytics to identify processing bottlenecks and recommend operational workarounds.
Define, track, and report fulfillment workforce key performance indicators.
Oversee fulfillment partner performance and overall partner strategy.
Lead ongoing review and implementation of fulfillment training strategy, partnering with HR and Quality to drive training innovation.
Manage employees, including providing direction, coaching, training and development, hiring, and performance management.
Understand the business, financials, industry, clients, and strategy, and manage in accordance with company business objectives.
Manage budgets and resources effectively and efficiently, and understand the organization’s financial position.
Perform other duties as required.