Director Workforce Management - Restaurants

MGM Resorts International

5d•Onsite

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Requirements

4+ Years of Prior Relevant Experience
Bachelors degree preferred
Working Knowledge of Virtual Roster Scheduling Preferred
Previous experience working in a similar resort setting
Previous experience working with all levels of management including senior executive
Previous experience developing productivity and guest service standards

Responsibilities

Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
Provide leadership in the development of the Workforce Management department.
Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.
Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting.
Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments.
Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems.
Ensure all scheduling follows all collective bargaining agreements and state and federal labor laws.
Provide labor reporting to Property Senior Management.
Develop standards and assign goals for Workforce Management.
Perform other job-related duties as requested.