Director, Account Management - Technology sector

CNX•USA, AZ, Work-at-Home, AZ

2d•$150,000 - $180,000•Remote

About The Position

Concentrix is hiring a Director, Account Management for the technology sector to develop, nurture, and retain client relationships and manage assigned accounts day to day. The role supports portfolio and sector strategy and growth, aligns Concentrix services and technology solutions with client needs, and works with internal teams to deliver high-quality, profitable outcomes. The position is remote and full-time, with a competitive salary and performance-aligned incentives.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field, with 6+ years of experience.
At least 3–5 years of experience in account management or client relationship management.
Strong communication and interpersonal skills, including the ability to build and maintain client relationships.
Excellent problem-solving and conflict-resolution abilities.
Ability to analyze data and use insights to inform account strategies.
Proficiency with CRM systems, such as Salesforce, and other relevant tools.
Strong organizational and time-management skills.
Ability to work collaboratively within a team environment.
Must be legally authorized to work in the United States and reside in the United States or have a valid U.S. residential address.

Responsibilities

Understand clients’ businesses, objectives, strategies, and industries, and support portfolio and sector strategy development.
Build knowledge of BPO and Technical Services relevant to assigned accounts and industry; represent expertise at internal and external forums.
Build and maintain long-term relationships across client buyer personas, including CIO, CMO, CTO, and CXO stakeholders.
Develop strategic account plans covering whitespace, cross-selling, up-selling, and Concentrix services; meet revenue, new business signing, and gross margin KPIs and maximize share of clients’ total addressable market.
Align Concentrix technology solutions and partnerships with client business opportunities and strategies.
Establish and manage account governance with clients in line with account needs and contractual obligations.
Engage senior client leaders and proactively mitigate financial, competitive, and technological risks.
Drive client satisfaction, fulfill contractual obligations, coordinate service delivery with internal teams, and develop and monitor improvement plans when needed.
Serve as the first point of client escalation, resolve issues, provide updates, and escalate to Portfolio Leaders when necessary.
Analyze market trends and client data to identify growth opportunities and make recommendations.
Assist Portfolio Leaders and Sector Leads with portfolio and sector growth strategies and business objectives.
Coordinate account activities with Portfolio Leaders, Sector Leads, and internal teams; use internal expertise to deliver valuable, profitable solutions.
Collaborate with the broader account team by sharing insights and best practices and assisting with account-related tasks.
Monitor account performance and report metrics and progress to Portfolio Leaders.
Gather and share client feedback and insights with internal teams, and prepare and deliver account performance updates to clients.
Stay informed about industry trends, emerging technologies, and account management practices; participate in training and pursue professional development.