Workforce Management Director

Hospital for Special Surgery•New York, NY

14h•Hybrid

About The Position

The Workforce Management Director owns the business strategy and operational governance for UKG Time & Attendance and Scheduling. This role oversees system configuration, maintenance, testing, upgrades, and enhancements; establishes governance standards for configuration, workflows, policies, business rules, and pay practices; and partners with IT and vendor resources to resolve issues and improve system capabilities. The director oversees timekeeping, timecard management, approvals, exceptions, attendance tracking, and scheduling processes. The role ensures practices align with organizational policies and applicable requirements, improves timecard accuracy, and works with Payroll and HR to resolve issues that affect payroll. It also develops scheduling standards and practices that align staffing with operational demand, employee availability, labor rules, and business needs. The position develops workforce management reporting and performance indicators, provides leadership with labor and workforce insights, and partners with IT to make relevant data available for predictive analysis. It leads process standardization, automation, continuous improvement, training, documentation, and adoption of UKG across the organization. The director leads and develops the Workforce Management/UKG team and serves as a liaison among business stakeholders, HR, Payroll, IT, Operations, and UKG. The role manages priorities and system projects, communicates recommendations and risks to senior leadership, and builds partnerships with managers and business leaders. The position is hybrid in New York City.

Requirements

At least 7 years of experience in Workforce Management, HRIS, Time & Attendance, Scheduling, or related functions.
Significant experience with UKG Workforce Management, particularly Time & Attendance and Scheduling.
Demonstrated experience managing workforce management systems, configurations, implementations, or enhancements.
Strong understanding of timekeeping, attendance, scheduling, overtime, and workforce management practices.
Experience partnering with Payroll, HR, IT, and Operations.
Strong analytical, problem-solving, and project management skills.
Excellent communication and stakeholder-management skills.

Nice To Haves

Bachelor's degree in Business, Human Resources, Information Systems, Operations, or a related field.

Responsibilities

Own the business strategy and operational governance for UKG Time & Attendance and Scheduling.
Serve as the primary subject matter expert for UKG workforce management functionality.
Oversee UKG system configuration, maintenance, testing, upgrades, and enhancements.
Establish governance standards for UKG configuration, workflows, policies, business rules, and pay practices.
Partner with IT and UKG/vendor resources to troubleshoot issues and implement system improvements.
Evaluate new UKG functionality and recommend enhancements.
Oversee employee timekeeping, timecard management, approvals, exceptions, and attendance tracking.
Ensure time and attendance practices align with organizational policies and applicable federal, state, and local requirements.
Establish controls to improve timecard accuracy and reduce payroll-impacting errors.
Monitor trends in missed punches, exceptions, overtime, attendance, and manager approvals.
Partner with Payroll and HR to resolve timekeeping issues and support accurate payroll processing.
Lead the design and administration of scheduling processes within UKG.
Establish scheduling standards, templates, rules, and best practices across departments and locations.
Ensure schedules align staffing requirements with operational demand, employee availability, labor rules, and business needs.
Identify opportunities to improve schedule efficiency, employee utilization, and labor costs.
Partner with operational leaders to address scheduling challenges and improve manager adoption.
Develop and maintain workforce management reporting and partner with IT to ensure relevant data is available in Databricks for predictive analysis.
Provide leadership with insights into labor utilization, overtime, attendance, scheduling effectiveness, and workforce trends.
Establish key performance indicators and reporting standards for Time & Attendance and Scheduling.
Use data to identify process gaps, system issues, compliance risks, and improvement opportunities.
Standardize workforce management processes across the organization.
Identify opportunities to automate manual processes and improve the employee and manager experience.
Lead continuous improvement initiatives related to UKG functionality and workforce processes.
Develop training, documentation, and support resources for managers and employees.
Drive adoption and consistent use of UKG functionality across the organization.
Lead and develop the Workforce Management/UKG team.
Serve as the primary liaison among business stakeholders, HR, Payroll, IT, Operations, and UKG.
Manage priorities, projects, system enhancements, and competing business requirements.
Communicate system capabilities, risks, opportunities, and recommendations to senior leadership.
Build partnerships with managers and business leaders to support effective adoption of UKG processes.