Supervisor -Admin Services- Kelsey Seybold-Summer Creek

UnitedHealth Group•Humble, TX

6d•$60,200 - $107,400

About The Position

The Administrative Supervisor provides leadership to administrative and nursing staff working within the SBU and reports to the Clinic Administrator or Ambulatory Care Director. In partnership with that leader, the supervisor helps ensure high-quality administrative service to Kelsey-Seybold patients and implements clinic standards, policies, and procedures. The role directly supervises administrative staff in smaller clinics where a Clinic Administrator oversees multiple SBUs; in very large clinics, it may supervise multiple coordinators or large administrative support departments. The position oversees customer service, patient flow, administrative operations, and staff performance. It may serve as the on-site manager when the Clinic Administrator is unavailable. The supervisor also contributes to clinic operations across finance, managed health care, quality assurance and risk management, marketing, purchasing, facilities, and human resources. This includes supporting financial controls and budgets, contractual compliance, safety and staff training, market and customer initiatives, procurement, staff development, performance evaluation, staffing plans, communication, and application of clinic policies.

Requirements

High school diploma or equivalent.
At least 4 years of medical office experience, including face-to-face customer service, cash handling, patient registration, appointment scheduling, medical billing, charge entry/capture, and knowledge of managed care.
At least 1 year of medical office supervisory experience, or at least 4 years of KSC medical office experience in a coordinator or leadership capacity.
Basic PC literacy.
Alpha/numeric forms entry ability.
Basic math ability.
Touch-typing on a 10-key keypad.
Ability to speak, understand, and write English.
Excellent communication and interpersonal skills.
Driver’s license and access to reliable transportation.

Nice To Haves

Bachelor’s degree in a related field.
At least 5 years of experience in medical insurance/managed care, cash handling, cash closeout, and direct face-to-face customer service.
Microsoft Word and Excel proficiency.
Bilingual English/Spanish.

Responsibilities

Manage customer service and initiate appropriate action.
Serve as the on-site manager when the Clinic Administrator is unavailable.
Evaluate patient flow and administrative services provided by administrative staff.
Identify and manage problems associated with administrative patient services and initiate appropriate decisions and solutions.
Implement and monitor administrative service standards, protocols, policies, and procedures.
Assist the Clinic Administrator in maintaining appropriate administrative staff ratios.
Perform line administrative duties and supervise line administrative staff in the SBU’s daily operations.
Maintain a safe and clean environment.
Maintain confidentiality in the delivery of healthcare services.
Assist in establishing corporate policies and procedures, working with functional and staff units on matters related to finance, managed health care, quality assurance/risk management, marketing, purchasing, and human resources.
Establish and maintain clinic profit-and-loss controls; review and present capital equipment proposals; review funding levels; set objectives and performance targets; allocate resources; establish budgets and compliance standards; monitor expenses and cash flows; pursue incremental revenue; and ensure clinic assets earn adequate returns after maintenance, replacement, and upgrade costs.
Communicate managed-care plan information throughout the clinic, work with the managed care department on operational objectives and contractual agreements, support ongoing staff training, and ensure clinic compliance with managed-care contracts.
Work with the Risk Manager to promote safety and minimize risk exposure for patients and employees; provide timely staff training and in-services to reduce liability and risk.
Identify appropriate market environments for clinic locations; improve customer relations; assess clinic capacity and local markets; interact with internal and external customers and markets; and collaborate with Marketing on revenue, community responsibility, growth, market segments, competitive strategies, and new markets or geographic areas.
Work with the Purchasing Manager and Facilities departments to procure equipment and meet facility needs; secure supplies and equipment; and monitor expenditures in accordance with clinic policies and guidelines.
Provide clinic staff guidance and leadership; collaborate with Human Resources on measurable evaluation criteria; develop subordinates through training, guidance, and continuing education; provide feedback; evaluate performance and career development; maintain organizational communication; apply clinic policies, including equal opportunity and affirmative action; conduct and attend staff meetings; develop department staffing patterns; and maintain an open-door policy for employees.