RN Supervisor I Kelsey Seybold West Campus

UnitedHealth Group•Katy, TX

2d•$72,800 - $130,000

About The Position

The Nurse Supervisor plans and oversees department staff activities related to patient care, customer satisfaction, fiscal budgets, and adherence to policies, procedures, standards, and regulations. The role collaborates across organizational levels to foster excellence, trust, and continual learning, while maintaining generalist nursing proficiency in an ambulatory care setting. Scope may include one or multiple departments and 4–10 providers. The supervisor leads clinic operations and staff development, promotes competent and compassionate patient care, manages resources and budgets, and ensures compliance with organizational, professional, regulatory, and government standards. The role also leads quality improvement and risk management activities, maintains professional knowledge and credentials, and coordinates emergency preparedness and response.

Requirements

RN degree from an accredited nursing program.
Bachelor’s degree in nursing or four years of supervisory/management experience.
Active, current Texas nursing license.
ACLS certification within 3 months.
BLS certification from an AHA Healthcare Provider course.
PALS certification within 6 months if supervising a pediatric department.
At least 4 years of clinical RN experience, including at least 2 years of progressive supervisory or management experience.
Personnel management and clinical management skills.
Proficient keyboarding and basic computer skills.
Ability to use equipment and related supplies for the selected patient population, including mechanical devices used for cardiopulmonary resuscitation, oxygen administration, and intravenous therapy.

Nice To Haves

Master’s degree in nursing or a related field.
Nursing certification in a work-related field within 1 year.
PALS certification.
CPR Instructor qualification.
Refined public relations skills and strong verbal and writing expertise.
Experience with the EPIC system.

Responsibilities

Provide leadership and direction for the clinic, including soliciting nursing input for strategic planning, participating in interdisciplinary committees, conducting staff meetings, mentoring staff, and teaching patients and staff.
Provide clinical support to other locations through site visits, telephone consultation, and work groups as requested.
Collaborate with clinical educators to develop and evaluate staff education needs; verify completion of general and department orientations and required annual updates.
Manage, develop, and evaluate personnel; guide clinical performance and clarify responsibilities and expectations under the Nurse Practice Act and organizational policies.
Promote competent, compassionate care by modeling positive behavior, establishing expectations for patient and peer relations, monitoring patient satisfaction, and developing improvement plans.
Support patient and family education and resolve complaints involving providers or clinical and administrative staff.
Identify resources and address issues affecting patient education, staff education, care transitions, supplies, multidisciplinary teamwork, finances, and patient or family expectations.
Monitor infection control information and implement controls to reduce or stabilize complications; validate evidence-based care with managing physicians.
Coordinate with ancillary services to ensure supplies, equipment, laundry, pharmaceuticals, and computer-related items are available.
Adhere to resource, cost-containment, and budgetary guidelines; recommend, monitor, and maintain the annual maintenance and operations budget.
Establish staffing patterns, use data to predict staffing and productivity needs, monitor leave, recommend staffing-level changes, and communicate budget parameters to staff and administrators.
Submit expenditure justifications to the direct report as requested and maintain knowledge of human and fiscal resource management.
Maintain clinic compliance with organizational, professional, regulatory, and government standards; implement operational and accreditation requirements and participate in maintaining AAAHC accreditation.
Develop, initiate, maintain, and evaluate quality improvement and risk management programs; conduct environmental rounds and act on findings.
Coordinate with risk management when clinic or employee liability may be an issue; submit appropriate Midas reports and review medication-error and unusual-occurrence reports and improvement plans.
Work with Purchasing to develop in-services on proper equipment use, repair tagging, cleaning, and servicing.
Participate in clinic-wide process and quality improvement projects or committees as appropriate.
Maintain job-related knowledge, nursing license, and certifications; stay current with specialty standards and promote nursing professionalism through professional organizations or literature.
Participate actively in the Nurse Practice Council, including a leadership role on committees, and in other nursing workgroups.
Develop the Clinic Emergency Response and Emergency Preparedness Plans with the Clinic Administrator and Managing Physician/Department Chief.
Provide nursing leadership on Code Blue and Code Orange teams and conduct emergency drills as prescribed by policy.
Perform other duties needed to promote patient satisfaction, improve patient care, and facilitate clinic functioning.