Admin/Clerical

YOUNGWILLIAMS INC•Jackson, MS

About The Position

The Admin/Clerical position provides accurate and complete information to customers by responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is needed. The role retrieves computer-generated data to answer questions and updates computer records. It also assists customers face to face in a variety of situations and performs task-based administrative and clerical activities. The position supports child support services by assisting with applications, maintaining case records, routing customers to appropriate staff, and handling incoming and outgoing correspondence. It also maintains visitor and appointment logs, supports the office lobby, and provides administrative assistance to case specialists and supervisors. The position requires confidentiality, security of case information, and regular, timely attendance.

Requirements

High school diploma or equivalent years of experience.
Office experience preferred.

Nice To Haves

Office experience.

Responsibilities

Greet office visitors and customers and maintain appointment and visitor logs.
Keep the lobby neat and professional and ensure handbooks and brochures are available.
Respond to walk-in and telephone inquiries, assess customer needs, and provide accurate information courteously and professionally.
Obtain assistance from the assigned Case Specialist or Supervisor when appropriate and in accordance with policies and procedures.
Respond to requests for child support service applications by scheduling appointments, sending application packets, and advising customers about information needed to facilitate services.
Enter service applications into the automated computer system and assemble new child support files.
Refer custodial and non-custodial parents requiring more in-depth interviews to appropriate staff.
Record information related to establishing or enforcing child support obligations in automated and/or hard-copy case files.
Prepare correspondence for mailing, meter and deliver outgoing mail daily.
Open, date-stamp, document, and take appropriate action on incoming mail accurately and within established time frames.
Monitor the fax machine, distribute faxes throughout the day, and maintain paper supplies in copiers and fax machines.
Provide administrative and clerical assistance to case specialists and supervisors as needed.
Initiate follow-up case-status calls to customers as required.
Work daily alerts and other task-based activities as time permits.
Maintain confidentiality and security of case information.
Maintain regular and timely attendance.
Perform other duties as assigned.