Workday Analyst Jobs

About The Position

Requirements

• Associate’s degree and two years of experience using technology to solve business-related problems, or a combination of education and/or applicable experience equal to four years.
• Ability to work successfully in a multicultural environment.
• Ability to adapt to change and be flexible and supportive in a rapidly growing environment.
• Analytical aptitude and problem-solving ability, including collecting and interpreting data, identifying issues, drawing conclusions, developing recommendations, and evaluating outcomes.
• Ability to communicate effectively and professionally, diplomatically, empathetically, and tactfully using appropriate methods and levels.
• Critical-thinking and judgment skills to make well-reasoned, timely decisions based on objective review and informed analysis.
• Accuracy and attention to detail.
• Integrity, professionalism, civility, and a high degree of ethics in job-related actions.
• Ability to organize, coordinate, prioritize, and perform multiple tasks simultaneously.
• Organization and time-management skills to plan and complete work within or ahead of established time frames.
• Problem-solving skills, including identifying issues and causes, developing solutions, and implementing resolutions.
• Relationship-management skills and ability to provide interactive service, build relationships, and address identified needs.
• Results orientation and ability to set and exceed established targets.
• Proficiency in Microsoft Office and/or relevant position software programs.
• Team orientation and ability to develop and maintain collaborative relationships within and outside the organization.
• A criminal background check will be conducted.

Nice To Haves

• Work experience in higher education and/or Workday.

Responsibilities

• Serve as the primary point of contact and subject matter expert for the functional area, providing daily user support, resolving issues of varying complexity, and managing business process workflows, enhancements, and modifications.
• Manage configuration and maintenance for the functional area, including embedding and updating job aids, troubleshooting system access issues, and maintaining knowledge of security roles.
• Monitor the What’s New in Workday report and other Workday communications to identify and implement new features and updates and stay informed about system performance issues.
• Collaborate with functional-area colleagues and cross-functional partners across the college on system upgrades, conversions, testing, and new implementations.
• Support testing and develop end-user documentation, training programs, and materials for college personnel, aligning system capabilities with college needs through written documentation, video recordings, one-on-one sessions, and virtual or in-person group training.
• Develop and document solutions to user requests, review past and incoming requests to identify recurring issues, and recommend efficiency improvements.
• Create reporting tools and custom reports for the functional area, including running queries, analyzing data integrity, and recommending process improvements.
• Develop and support reporting tools, perform data analysis and research, and recommend improvements to reporting and data-extrapolation methodologies.
• Analyze and improve business practices and processes, collaborating with stakeholders to streamline workflows across functional areas.
• Build relationships with other Florida Colleges to share and gather information about business processes and practices.
• Maintain records of operating procedures and, as needed, share position-specific knowledge about the collegewide ERP and related system processes by guiding others on standard operations and established departmental procedures.
• Serve the college by participating in events, committees, and other college activities.
• Comply with published College Rules, procedures, guidelines, and laws and regulations governing public employees, including requirements related to document retention and destruction, FERPA, and confidentiality.
• Protect the privacy, security, and confidentiality of records and sensitive information in accordance with applicable state, federal, and college regulations, policies, and procedures.
• Provide service excellence through courteous, informed, accessible, and professional engagement.
• Perform other duties as assigned.