ERP Analyst, Workday Support

St. Luke’s University Health Network•Allentown, PA

About The Position

The ERP Analyst, Workday Support enhances, supports, and maintains ERP applications—primarily Workday—within St. Luke's Health System, with an emphasis on financial and supply chain functions. The role serves as a technical point of contact and helps ensure data integrity, system security and maintenance, system modifications, testing, reporting, documentation, audits, and recommendations for process changes. The analyst provides ongoing Workday support and development, troubleshoots integrated systems, tests releases and changes before production, configures workflows, and creates and maintains reports, dashboards, and integrations. The position also documents system requirements and changes, educates end users about relevant features and revisions, and maintains current technology knowledge through continuing education and related publications.

Requirements

1–2 years of general computer experience.
Information Systems, Business Administration, or Healthcare Administration education, or equivalent work experience.
Demonstrated high interpersonal skills for handling sensitive and confidential situations and interacting with people at all levels of the organization.
Experience with MS Office.

Nice To Haves

Bachelor's degree in computer science.
1–2 years of Workday support experience.
Workday certifications.
Experience with Workday, UKG Dimensions, MS Visio, MS Project, MS SQL, and reporting tools.

Responsibilities

Provide ongoing maintenance, support, and development of Workday, and implement new features and workflows.
Troubleshoot, research, and resolve technically challenging problems involving systems integrated with Workday.
Test and verify Workday software releases, upgrades, and changes before promoting code to production.
Generate and update documentation, including requirements, specifications, change control, and end-user documentation.
Educate application end users about new Workday features and functionality and changes that affect operations.
Configure, test, and troubleshoot Workday configurations to support business workflows.
Document, create, modify, and test Workday operational and management reports for operations, management, and regulatory agencies.
Document, create, modify, and test Workday operational and management dashboards for operations and management.
Document, create, modify, and test integrations with Workday, including EIB and API integrations.
Maintain current technology knowledge by attending continuing education training or seminars and reading related periodicals.