ERP Analyst, Workday Support

St. Luke's University Health Network•Allentown, PA

About The Position

The ERP Analyst, Workday Support enhances, supports, and maintains ERP applications—primarily Workday—within the St. Luke's Health System, with an emphasis on financial and supply chain functions. The analyst serves as a technical point of contact and ensures data integrity, system security and maintenance, system modifications, testing, reporting, documentation, system audits, and recommendations for process changes. The role supports Workday features, workflows, configurations, reports, dashboards, and integrations. It also tests releases and changes before production deployment, maintains required documentation, and educates end users about new functionality and changes. The position requires a bachelor's degree in computer science as preferred, or education in a related field or equivalent work experience as required, along with general computer experience.

Requirements

A bachelor's degree in computer science is preferred; education in Information Systems, Business Administration, or Healthcare Administration, or equivalent work experience, is required.
One to two years of general computer experience is required.
Demonstrated high interpersonal skills to handle sensitive and confidential situations and interact with individuals at all levels of the organization.
Experience with MS Office is required.

Nice To Haves

One to two years of Workday support experience.
Workday certifications.
Experience with Workday, UKG Dimensions, MS Visio, MS Project, MS SQL, and reporting tools.

Responsibilities

Provide ongoing maintenance, support, and development of Workday, including implementing new features and workflows.
Troubleshoot, research, and resolve technically challenging problems involving systems integrated with Workday.
Test and verify Workday software releases, upgrades, and changes before promoting code to production.
Generate and update documentation in accordance with policy and procedure, including requirements, specifications, change control, and end-user documentation.
Educate and train application end users, informing them about new Workday features and functionality and changes that affect operations.
Configure, test, and troubleshoot Workday configurations to support business workflows.
Document, create, modify, and test Workday operational and management reports for operations, management, and regulatory agencies.
Document, create, modify, and test Workday operational and management dashboards.
Document, create, modify, and test integrations with Workday, including EIB and API integrations.
Maintain current technology knowledge by attending continuing education training and seminars and reading related periodicals.