Workday Operations Analyst

LKQ•Nashville, TN

About The Position

The Workday Operations Analyst safeguards the security of LKQ’s Workday HRIS platform, enabling HR and the business to operate with confidence. The role partners with HRIS colleagues and business stakeholders to strengthen platform governance and controls, support audit and compliance readiness, and ensure Workday meets evolving organizational needs. The analyst administers Workday Help and HR knowledge-article platform configuration, performs security administration, manages HRIS request intake, coordinates release readiness and regression testing, maintains operational documentation, and coordinates audit evidence activities. The position also monitors Workday business processes and operational activity, facilitates resolution of exceptional transactions, and identifies opportunities to improve platform operations, controls, documentation, and service delivery. The role has no employee supervisory responsibilities. Salary: $80,000–$119,000, depending on experience.

Requirements

Understanding of Workday modules, data structure, security model, and configuration options.
Understanding of overall HR processes, including knowledge, terminology, and best practices to translate business requirements into end-user solutions.
Understanding of Workday user roles, permissions, and security settings to support data confidentiality and access control.
Ability to configure and customize Workday modules to align with organizational processes, including defining custom fields, business processes, and workflows.
Ability to manage multiple complex tasks and projects simultaneously, meet deadlines, and support successful project delivery.
Strong collaboration and communication skills to work with cross-functional teams and business stakeholders, understand their needs, and translate them into business solutions.
Attention to detail to ensure data accuracy, consistency, and compliance with data standards.
Willingness to stay updated on Workday updates, enhancements, and industry trends.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, and related tools; ability to create and maintain functions in Word documents, Excel spreadsheets, databases, and PowerPoint presentations.
Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
Occasionally lift and/or move up to 25 pounds.
Travel may be required periodically, including overnight stays, contingent on position requirements.

Responsibilities

Administer Workday Help configuration, routing, queues, categorization, and case-management processes.
Perform Workday security administration, including approved access changes, security assignments, access reviews, testing, troubleshooting, and supporting documentation.
Manage HRIS request intake, assessment, triage, routing, escalation, and follow-up.
Coordinate Workday release planning, readiness activities, stakeholder communications, and completion tracking.
Coordinate regression testing, including testing schedules, participant assignments, completion tracking, issue documentation, and escalation of outstanding defects.
Maintain HRIS platform and operational documentation, including procedures, configuration documentation, process inventories, support materials, testing documentation, and governance records.
Coordinate HRIS audit-evidence activities, including periodic access reviews, testing assignments, evidence collection, completion tracking, and issue follow-up.
Monitor Workday business processes and operational activity; facilitate resolution of stalled, failed, aging, or exceptional transactions.
Administer the HR knowledge-article platform, including configuration, permissions, categorization, and workflows.
Identify and support opportunities to improve HRIS platform operations, controls, documentation, and service delivery.
Assume other duties as assigned.