Wellness Coordinator Jobs

About The Position

Requirements

• High School Diploma or GED preferred; no college degree required.
• Experience in healthcare, community outreach, patient services, customer service, or care coordination is preferred.
• Bilingual English/Spanish proficiency is preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office programs.
• Comfortable learning and using electronic health records and program databases.
• Strong customer service and interpersonal skills.
• Ability to organize and manage multiple priorities.
• Strong attention to detail, documentation, deadlines, and program requirements.
• Ability to work independently and contribute to a collaborative team.
• Dependable, reliable, and willing to take initiative.
• Ability to learn quickly and adapt to changing program priorities.
• Ability to communicate professionally with patients, healthcare providers, and community partners.
• Ability to work 100% on-site at the Park Forest location.
• Ability to maintain patient confidentiality and professional boundaries.
• Ability to conduct outreach in clinic, hospital, home, or community settings as required by the program.
• Ability to attend all required meetings and training sessions.

Responsibilities

• Provide appropriate services to new and established patients who may be eligible for the IBCCP program.
• Assist patients with determining IBCCP eligibility and completing the enrollment process.
• Collaborate with clinic staff, care coordination staff, other Aunt Martha’s programs, and external organizations to reach eligible patients.
• Support efforts to achieve the program’s assigned outreach and enrollment goals.
• Provide patients with information about screenings, preventive services, and available healthcare resources.
• Conduct outreach to active care coordination patients through clinic, home, and hospital visits as required.
• Complete health-risk screenings for assigned patients.
• Schedule appointments for patients recently discharged from inpatient care or an emergency department.
• Coordinate medical follow-up for infants requiring additional screening or services.
• Provide referrals and follow-up support for medium- and high-risk patients.
• Educate patients about appropriate emergency department use and preventive healthcare services.
• Collaborate with health plans, specialists, hospitals, physicians, clinic staff, and community partners to support coordinated patient care.
• Help patients access screenings, appointments, referrals, and follow-up services.
• Communicate patient needs, barriers, and outcomes to appropriate members of the care team.
• Work independently and as part of a collaborative team to meet program goals and priorities.
• Accurately document patient information, outreach activities, referrals, and outcomes in the Athena Electronic Health Record.
• Maintain program databases and outcomes information.
• Answer assigned telephone calls professionally, respond to inquiries, route communications, and transcribe messages.
• Maintain patient confidentiality in accordance with HIPAA, organizational policies, and applicable laws.
• Attend required meetings and trainings.
• Complete all required Core Curriculum training.
• Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discount Programs
• Professional Development and Career Growth Opportunities