Client Coordinator, Student Health & Wellness

HUB International • Erie, PA

4d • Hybrid

About The Position

The Client Coordinator I provides professional, courteous support to internal HUB Student Health & Wellness service teams that maintain and service Student Health Insurance Plan clients and members. The role coordinates with internal teams to support HUB corporate goals, carrier requirements, and client needs.

The position supports member enrollment, insurance waiver compliance, carrier file and premium accuracy, and preparation of client materials and presentations. It also provides customer service to student insureds and their parents through events, phone, and email, while following HUB procedures and applicable state regulations.

Requirements

• High school diploma or equivalent.
• Life, Accident and Health Insurance License required within three months of hire; HUB provides training, expense coverage, and preparation time.
• Ability to work independently.
• Good written and oral communication skills.
• Strong MS Office skills, such as MS Word and MS Excel.
• Exceptional organizational skills and strong attention to detail.
• Ability to identify and resolve routine service issues and escalate matters outside established procedures.
• Numerical accuracy sufficient to verify premium calculations and reconcile enrollment counts against carrier files.
• Ability to pivot quickly between multiple tasks.

Responsibilities

• Respond promptly and professionally to internal service needs and provide clerical and technical support to promote client retention.
• Document and manage member enrollment to ensure members are enrolled in the correct coverages in a timely manner.
• Review and compare insurance waivers with university requirements to ensure compliance.
• Apply Student Health & Wellness Standard Operating Procedures and HUB Best Practices consistently.
• Provide customer service to student insureds and/or their parents at benefits fairs, orientation events, and through phone conversations and emails.
• Audit monthly carrier enrollment files to confirm the accuracy of carrier-billed premiums.
• Assist with quote requests, spreadsheets, and related items, verifying their accuracy.
• Prepare insurance summaries, proposals, and client benchmarking for review by clients and internal HUB teams.
• Prepare, peer review, and deliver client presentations, communications materials, and reporting, including virtual and in-person education presentations.
• Follow HUB systems, procedures, and state regulations.
• Manage other administrative tasks as needed.

Benefits

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans.
• Generous paid time off, paid parental leave, and a wellbeing program.
• Structured training, licensing support, and ongoing development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED