Vendor Jobs

About The Position

Requirements

• Bachelor’s degree in a related field, or other relevant education and experience as determined by the company.
• 0-2 years of professional experience in vendor management, account management, pharmacy operations, business operations, project coordination, procurement, or related fields.
• Strong communication, relationship management, organization, and follow-through skills.
• Basic analytical, reporting, problem-solving, and issue-resolution skills.
• Ability to manage multiple priorities and work effectively with internal and external stakeholders.
• Proficiency in Microsoft Excel, PowerPoint, Outlook, Teams, and other Microsoft 365 applications.
• Ability to learn healthcare and PBM operations quickly.

Nice To Haves

• Healthcare, PBM, or Pharmacy experience.
• Experience using SharePoint, Smartsheet, Jira, Power BI, Salesforce, or similar business systems.
• Experience supporting vendor, client, supplier, or partner relationships.

Responsibilities

• Serve as the day-to-day contact for routine assigned vendor activities.
• Build productive working relationships with vendor representatives and internal stakeholders.
• Coordinate vendor meetings, agendas, decisions, and action-item follow-up.
• Support vendor-related operational initiatives, communication changes, and implementation activities.
• Monitor vendor performance against established KPIs, SLAs, and operational expectations.
• Review vendor reports, scorecards, service levels, turnaround times, and quality measures.
• Identify performance trends, risks, issues, or opportunities for follow-up.
• Support the development, tracking, and completion of corrective action plans.
• Coordinate the tracking and resolution of vendor issues and service concerns.
• Maintain issue logs, action-item trackers, and escalation records.
• Facilitate follow-up between vendors and internal stakeholders.
• Escalate recurring or unresolved issues through established governance channels.
• Maintain vendor performance scorecards and recurring reports.
• Track key performance indicators and operational metrics.
• Prepare clear summaries for leadership and stakeholder review.
• Support quarterly business reviews and other vendor performance discussions.
• Maintain vendor documentation, governance records, contact lists, and reporting schedules.
• Keep meeting materials, action logs, performance reports, and vendor files current.
• Support compliance reviews and audit requests by maintaining organized records.
• Identify opportunities to improve vendor processes, reporting, service quality, and communication.
• Recommend practical workflow improvements and administrative efficiencies.
• Support SOP development and implementation of approved process improvements.

Benefits

• Paid Time Off
• 401(k) program
• Health Insurance including Dental & Vision coverage
• Student Loan Reimbursement
• Health Savings Account
• Employee Assistance Program
• Tuition Reimbursement