Vendor Jobs

About The Position

Requirements

• 1-3 years experience in service desk and/or Level 2 support roles.
• Excellent problem solving and customer service skills - proven resourcefulness
• 1-3 years experience providing direct support of end point technologies such O365/Outlook, Windows, Android/iOS, Online Order Management systems, Catering Systems, ERP
• 1-3 years experience supporting distributed network devices including modems, firewalls, routers, and access points
• Ability to collaborate with others in a team environment.
• Need to be able to sit for extended period and lift up to 50lbs.
• Must be able to multi-task, managing multiple incident & service request tickets.

Nice To Haves

• College degree or equivalent preferred; additional training in advanced computer skills preferred.
• Familiar with Aloha POS, Kitchen, ServerEPS, CMC/CFC or other point of sale systems
• ITIL knowledge/exposure a plus.

Responsibilities

• Responds to telephone calls, email and personal requests for technical support and assisting users with questions or problems, dispatching tickets with proper vendor support if needed.
• Documents, monitors, and prioritizes incidents & requests to ensure a timely resolution while collaborating with internal and external support personnel.
• Proficient in the troubleshooting of back office & laptop computers, DSL/T1/Broadband service, phone systems, NCR Point of Sale system, cell phones, tablets, video surveillance, just to name a few.
• Utilize knowledge resources and contribute new KB content as opportunities arrise
• Adheres or exceeds departmental service delivery standards, SLAs and KPIs
• Completes assigned project-related work tasks within requested timelines
• Some weekend, after-hours, or holiday work required.

Benefits

• Great pay and benefits.