Property Claims Vendor Coordinator (Remote)

California FAIR Plan Association•Los Angeles, CA

4d•$80,000 - $90,000•Remote

About The Position

The Property Claims Vendor Coordinator manages vendor service-level agreements, billing guidelines, and vendor onboarding and offboarding. The role handles vendor assessment and recommendations, supports the vendor contract process, oversees daily vendor operations, identifies training needs, and collaborates with the Claims Vendor Supervisor. The coordinator supports vendors serving the claims department, including Independent Adjusters, and helps ensure vendor performance, compliance, quality, and coverage needs are addressed. The role may require work outside regular business hours and oversight of projects during catastrophic events or States of Emergency.

Requirements

Bachelor’s degree or equivalent.
At least 5 years’ experience in property claims, including large loss property claims.
Ability to review contracts and execute the contract negotiation process.
At least 3 years’ experience collaborating with vendors and reviewing the performance and quality of vendor work product.
Exceptional analysis, writing, and presenting skills.
Fair Claims Settlement Practices Regulations and SIU Certification.
Demonstrated verbal and written communication skills.
Proficiency with Microsoft Office Suite products.

Responsibilities

Perform vendor onboarding from evaluation through contract execution and final activation.
Develop and maintain standard metrics for vendor performance, invoice review, and fee schedule contracts.
Oversee the day-to-day operations of vendors supporting the claims department.
Request, maintain, and document compliance certificates for Independent Adjusters.
Monitor catastrophe and storm surge activity to ensure adequate Independent Adjuster coverage, and collaborate with other departments when a State of Emergency is declared.
Maintain strategic relationships with vendors to address immediate and emerging needs.
Partner with Claims Quality Assurance to review regular vendor audits and identify trends and areas for improvement.
Conduct Quarterly Business Review meetings with vendors and bi-weekly checkpoint meetings with Field IA vendors.
Collaborate with the Training Department to identify and recommend appropriate training sessions for Independent Adjusters.
Adhere to Federal and State laws and regulations.
Perform other duties needed to help fulfill the CA FAIR Plan Association’s Mission, abide by its Values, and achieve its Strategic Objectives.
Be available to work outside regular business hours and oversee projects during catastrophic events or States of Emergency.