Property Claims Advocate

Lockton•Philadelphia, PA

1d•Hybrid

About The Position

Lockton is seeking a Property Claims Advocate for its growing Risk Services Team in the Northeast. The role is based in the New York City Metro, D.C. Metro, Philadelphia, Boston, or Hartford areas, with a flexible hybrid work environment that allows Associates to split time between in-person and remote work. The Property Claims Advocate provides technical expertise and advocacy for clients experiencing significant, complex, or contentious first-party property losses, from claim initiation through closure. The advocate communicates frequently with clients, Lockton account teams, and carrier partners, and manages expectations among all parties throughout the claim lifecycle. The role also supports business development and client service efforts. Candidates should have at least five years of relevant insurance industry experience handling complex property claims. A bachelor’s degree is preferred; a business-related program and/or experience is required. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Requirements

At least 5 years of experience managing and handling complex or high-value first-party claims across industry verticals.
Significant insurance industry experience and understanding of industry best practices.
Strong knowledge of commercial property forms and demonstrated technical expertise.
Developed analytical and organizational skills, with attention to detail.
Ability to identify and communicate effectively about pre-loss scenarios affecting a client or prospect.
Experienced oral and written communication, presentation, and negotiation skills.
Must be legally authorized to work in the United States and must not require sponsorship now or in the future.
A business-related program and/or experience is required.

Nice To Haves

Bachelor’s degree.

Responsibilities

Manage first-party claims from first notification through settlement, providing cradle-to-grave advocacy.
Assist internal and external clients with coverage analysis, issues, measurement disputes, and other claim challenges.
Request and secure advance payments against claim indemnity when identified.
Manage relationships among internal and external claim teams throughout the claim lifecycle.
Communicate claim issues to the Lockton business unit or series, including analytics, policy issues, claim development, and quantum.
Assist clients in identifying and engaging valued vendor partners, including forensic accountants, engineers, and legal partners.
Participate in new business opportunities, identify cross-selling opportunities, and demonstrate Lockton service values to win clients.
Identify and liaise professionally with carrier partners and adjusters on claim issues, advocating for clients with thorough knowledge of coverage and claim issues.