Senior Claims Advocate

EPIC Brokers•Birmingham, AL

6h•Hybrid

About The Position

EPIC Insurance Brokers & Consultants is seeking an experienced Claims Advocate to join its Property & Casualty brokerage team in Birmingham, Alabama, specializing in construction clients. The Claims Advocate works with clients, producers, account managers, and team leaders on claims issues, serving as a liaison between clients and insurers. The role advocates for clients, collaborates with internal and external stakeholders, helps maximize coverage, and provides practical advice on claim resolution and tactical decisions. Its goal is to improve claims outcomes, protect clients’ interests under their insurance policies, and reduce the cost of risk through ongoing claims management. This is a hybrid position. Employees must work in the Birmingham office four days per week, with five days per week in the office during the first three months. The role requires at least five years of relevant casualty claims, commercial claims adjusting, agency, or corporate risk management experience. A CRIS designation must be obtained within one year of hire.

Requirements

At least five years of experience in casualty claims, agency, commercial claims adjusting, and/or corporate risk management involving multi-line property and casualty claims.
Obtain the IRMI Construction Risk and Insurance Specialist (CRIS) designation within one year of hire.
Ability to build effective relationships with clients, carriers, and peers.
Working knowledge of investigation, reserving, and coverage analysis.
Ability to negotiate with adjusters to positively affect claim outcomes.
Excellent time-management, organizational, and multitasking skills, with strong attention to detail.
Ability to multitask in a fast-paced environment and pivot between tasks and priorities.
Ability to work independently and in cross-functional teams.
Strong written and verbal communication and presentation skills.
Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
Ability to handle sensitive situations with sound judgment.
Positive, outgoing, customer-service-oriented approach and ability to build client trust.
Strong teamwork, critical thinking, problem-solving, and proactive communication skills.
Willingness and ability to work in the Birmingham office four days per week and five days per week during the first three months.

Nice To Haves

Bachelor’s degree or equivalent experience, as determined by EPIC.

Responsibilities

Manage all phases of claims, including evaluating applicable coverage, preparing loss notices and reporting claims to carriers, documenting claim information and services, following up with adjusters and TPAs, and updating clients and producers on claim status.
Provide technical expertise to clients, adjusters, TPAs, producers, defense counsel, and claimants.
Establish, maintain, and review claim files in accordance with service commitments.
Monitor treatment protocols, explore return-to-work opportunities, and advise on settlement discussions.
Assist with client needs assessments to establish reporting procedures and service commitments.
Schedule and participate in formal claims reviews, stewardships, and client and prospective-client presentations, in person or by phone.
Coordinate with other departments to support effective communication and operations, meeting applicable timelines and production requirements.
Identify claims trends and work with clients and team members on strategies to reduce or mitigate claims.
Maintain current knowledge of insurance contracts and industry trends, attending seminars, workshops, and training as appropriate.
Interact with others professionally, supportively, and productively, and conduct business in accordance with established policies and procedures.
Take a proactive role in client advocacy across all aspects of claims.
Perform other duties as assigned.

Benefits

Generous paid time off, including managed PTO without accruals or caps for salaried/exempt employees; 22 starting PTO days for hourly/non-exempt employees; 12 company-observed paid holidays; and four early-close days.
Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
Employee referral bonus program offering $1,500 per hired referral.
Employee recognition programs and awards, including trips.
Employee Resource Groups, including the Women’s Coalition and EPIC Veterans Group.
Mentorship Program, Tuition Reimbursement Program, and Leadership Development.
Pet insurance, identity theft and fraud protection coverage, legal planning, family planning, and menopause and midlife support.
401(k) matching.
Medical insurance.
Dental insurance.
Vision insurance.
Wellness and employee assistance programs.