Senior Claims Advocate

EPIC Brokers • Birmingham, AL

1d • Hybrid

About The Position

EPIC Insurance Brokers & Consultants is seeking an experienced Claims Advocate to join their team of Property & Casualty brokers in Birmingham, Alabama, specializing in insuring clients in the Construction industry. This role offers an excellent opportunity for a career-minded individual to make a meaningful contribution to the organization and its clients. The firm boasts a remarkably high retention rate, indicating that expertise and interpersonal skills are recognized and appreciated. The Birmingham office has been voted a Best Place to Work, known for its 'work hard & play hard' culture and strong teamwork.

The Claims Advocate is responsible for managing all claims issues in collaboration with clients, producers, account managers, and team leaders. The primary objective is to positively influence claim outcomes and reduce the cost of risk through continuous claims management. This role serves as a liaison between the client and insurer, taking a proactive approach to advocate for clients, collaborate with stakeholders, maximize coverage, and provide practical advice on claim resolution and tactical decisions to protect clients' interests.

Requirements

• Experienced insurance claims professional, able to manage a variety of claims - primarily worker's compensation, general liability, and auto.
• Strong team player who is adept at handling unique situations, asking thoughtful questions, and being critical thinker and problem solver both for clients as well as for their fellow team members.
• A time management and organizational guru! As unexpected or new needs arise, this role must be agile to pivot between tasks and priorities.
• Excellent and proactive communicator - both with verbal as well as written communication.
• Top-notch customer service-oriented individual, able to build trust with the clients.
• Candidates with a positive, outgoing attitude.
• 5+ years’ experience in casualty claims or agency, commercial claims adjusting, and/or Corporate Risk Management in the area of multi-line property & casualty claims
• Ability to effectively build relationships with clients, carriers, and peers
• Working knowledge in areas of investigation, reserving, and coverage analysis
• Ability to negotiate with the adjusters to positively impact the outcome of a claim
• Excellent time management, organizational, and multi-tasking skills, with high attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work both independently and in cross-functional teams
• Strong written and verbal communication and presentation skills
• Proficiency in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
• Ability to handle sensitive situations with sound judgment

Nice To Haves

• Bachelor’s Degree or sufficient equivalent experience (in the opinion of EPIC)
• Obtain IRMI Construction Risk and Insurance Specialist (CRIS) designation within one year of hire.

Responsibilities

• Manage all phases and aspects of a claim: evaluate applicable coverage; prepare loss notice and report claim to carrier; document claim information and key services and activities; regularly follow-up with adjusters/TPAs to insure claim is progressing; and keep client and producer updated on claim status, with focus on efficient and economical claim closure
• Provide technical expertise in response to inquiries from clients, adjusters, TPAs, producers, defense counsel, and claimants
• Establish, maintain, and review claim files as needed in accordance with service commitments
• Monitor treatment protocols, explore return-to-work opportunities, and advise on settlement discussions
• Assist with client needs-assessments to establish reporting procedures and service commitments
• Schedule and participate in-person or telephonically in formal claims reviews, stewardships, and client and potential client presentations
• Interface with other departments to ensure effective communication and operation; work as a team within the needed timeline and production capabilities
• Identify trends in claims and work with clients and team-members to develop strategies for reducing or mitigating claims
• Maintain current knowledge of insurance contracts and industry trends; attend seminars, workshops, and training programs, as necessary and appropriate
• Interact with others in a professional, supportive, and productive manner
• Conduct all business in accordance with established policies and procedures
• Other duties as assigned
• Take proactive role in client advocacy in all aspects of claims

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree