Executive Claims Advocate

Smith Brothers Insurance•Glastonbury, CT

1d•Onsite

About The Position

Smith Brothers Insurance is seeking an accomplished claims professional to join its Large Commercial Lines team as an Executive Claims Advocate. The role serves as a trusted advisor to clients, carrier partners, and internal teams, providing strategic guidance on complex claims and risk management. The advocate partners with key client stakeholders to drive favorable claim outcomes, mitigate risk, and support long-term business objectives. Expertise across Workers’ Compensation, General Liability, Property, Automobile, and other complex commercial claims is used to provide insights that improve risk performance, strengthen client relationships, and support client retention and growth. This is a full-time, in-office role based in Glastonbury, Connecticut, with limited flexibility as needed. Some travel and non-standard working hours may be required. The role includes frequent communication in person, by video, email, and phone, and extended periods viewing computer monitors. The culture is rooted in collaboration, integrity, trust, respect, creativity, and fun. The estimated base salary range is $86,500–$126,900. Eligible employees may participate in the company’s benefit programs. Applicants must be authorized to work in the United States full-time without company sponsorship.

Requirements

7–10+ years of experience handling claims, preferably in a mid-market Commercial Lines insurance agency or carrier commercial environment.
Connecticut, New York, and/or New Jersey Casualty Adjuster’s License, or ability to obtain and maintain licensure as required.
High school diploma or equivalent required.
Exceptional communication and negotiation skills, including the ability to influence stakeholders and advocate effectively at all levels.
Understanding of the claims resolution process for Workers’ Compensation, General Liability, Property, and Automobile claims.
Ability to work effectively in a multi-jurisdictional claims environment.
Advanced analytical and critical-thinking abilities, with a proven ability to resolve complex claims and risk-related challenges.
Ability to manage sophisticated claim portfolios, competing priorities, and client commitments in a fast-paced environment.
Strong organizational, strategic planning, and problem-solving skills, with attention to detail.
Collaborative and accountable approach, with a commitment to service excellence, mentorship, and knowledge sharing.
Expert knowledge of commercial insurance claims, carrier practices, and regulatory requirements affecting Commercial Lines and Workers’ Compensation.
Proficiency with Microsoft Office, agency systems, carrier platforms, and AI tools.
Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.
Ability to view computer monitors for extended periods.
Authorization to work in the United States on a full-time basis without company sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Professional designations related to claims, risk management, or insurance preferred.
Applied EPIC experience preferred.

Responsibilities

Serve as the executive-level claims advisor for key and complex Commercial Lines clients, shaping long-term claims and risk management strategies.
Influence and manage carrier relationships, including escalation of high-exposure and systemic claims issues.
Provide strategic oversight of large-loss and complex claims, ensuring proactive resolution.
Lead and facilitate executive-level claim reviews and stewardship meetings with clients and carriers.
Mentor and guide team members to elevate overall team capability.
Partner with Risk Advisors and Account Managers to interpret coverage, navigate claim disputes, and develop strategic client solutions.
Support business development by participating in finalist meetings, presentations, and service capability discussions.
Set and manage client expectations, ensuring delivery against service standards and timelines.
Drive a proactive, results-oriented, client-first approach across claim interactions.
Maintain accurate documentation and activity records in agency systems.
Ensure compliance with agency processes, confidentiality standards, and quality metrics.
Complete special projects and other duties as assigned.
Engage in ongoing professional development and training.
Use Microsoft Office, agency systems, and AI tools to improve efficiency and performance.
Work effectively with team members, provide backup support, and contribute to collaboration.
Demonstrate alignment with the company’s purpose, values, and culture.