Patient Advocate - Claims

Acrisure•Cadillac, MI

1d•Onsite

About The Position

Acrisure is seeking a Claims Advocate to provide insurance claims support and build customer relationships through a high level of service. The role helps drive client growth through advisory services, contributes to continuous process improvement, and works proactively toward agency and team goals. The position supports claim reporting, communication and resolution, and the preparation of client-facing claim information and resources. Candidates should be comfortable working on-site to support collaboration, team leadership, and cross-functional partnership.

Requirements

Must be comfortable working in an electronic environment and have strong computer skills.
Strong working knowledge of Microsoft Office products.
Excellent verbal and written communication skills.
Excellent people skills and the ability to maintain professionalism in a team hybrid environment.
Strong organizational skills.
High school graduate.
Three years of customer service experience preferred.
Life, Accident & Health (LAH) license preferred, or willingness to obtain one within a specified timeframe.

Nice To Haves

College degree.
Three years of customer service experience.
Life, Accident & Health (LAH) license, or willingness to obtain one within a specified timeframe.

Responsibilities

File claims with carriers, confirm claim setup, provide clients with initial claim information, and document the activity internally.
Promote and educate clients on reporting claims directly to their carrier.
Respond promptly and professionally to telephone calls, emails, inquiries, and requests from clients and team members.
Participate in internal team meetings about developing client claim concerns and help create plans for resolution.
Communicate proactively between clients and insurance carriers.
Generate claim-status reports and claim data for client meetings or at the service team's request.
Participate in delivering claim updates and reviews to clients as assigned.
Help create and update claim deliverables.
Facilitate claim resolution for clients.
Complete high-level claim and reserve reviews.
Analyze claims before unit statistical filings and provide the client team with summaries of open claims.
Assist in creating new client resource tools.