Claims Advocate

EPIC Brokers•Birmingham, AL

15h•Hybrid

About The Position

EPIC Insurance Brokers & Consultants is seeking a Claims Advocate to join its Property & Casualty team in Birmingham, Alabama, specializing in insurance for construction clients. The role works with clients, producers, account managers, team leaders, insurers, and other stakeholders on claims. Its objective is to positively influence claims outcomes and reduce the cost of risk through continuous claims management. The Advocate serves as a liaison between clients and insurers, advocating for clients, collaborating with stakeholders, maximizing coverage, and providing practical advice on claim resolution and tactical decisions so clients' interests are protected by their insurance policies. This is a hybrid position requiring work in the Birmingham office four days per week. New hires must work in the office five days per week during their first three months. The role calls for a proactive, customer-service-oriented communicator who can manage changing priorities, work independently and with teams, and build trusted client relationships. Compensation is based on factors including experience, skills, training, certifications, education, internal equity, and market data. The role may also be eligible for bonuses and a comprehensive benefits package.

Requirements

Ability to build effective relationships with clients, carriers, and peers.
Working knowledge of investigation, reserving, and coverage analysis.
Ability to negotiate with adjusters to positively affect claim outcomes.
Strong time-management, organizational, and multitasking skills, with high attention to detail.
Ability to multitask in a fast-paced environment and pivot between tasks and priorities.
Ability to work independently and in cross-functional teams.
Strong written and verbal communication and presentation skills.
Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
Ability to handle sensitive situations with sound judgment.
Obtain the IRMI Construction Risk and Insurance Specialist (CRIS) designation within one year of hire.
Willingness and ability to work in the Birmingham office four days per week, and five days per week during the first three months.

Nice To Haves

Insurance industry or claims experience.
Bachelor’s degree or sufficient equivalent experience, as determined by EPIC.
At least two years of experience in casualty claims or agency, commercial claims adjusting, and/or Corporate Risk Management in multi-line property and casualty claims.
Strong teamwork, critical-thinking, problem-solving, and customer-service abilities; thoughtful questioning, adaptability, proactive communication, and a positive, outgoing attitude.

Responsibilities

Manage all phases of claims, including evaluating applicable coverage, preparing loss notices and reporting claims to carriers, documenting claim information and activities, following up with adjusters and TPAs, and updating clients and producers on claim status with a focus on efficient and economical closure.
Provide technical expertise in response to inquiries from clients, adjusters, TPAs, producers, defense counsel, and claimants.
Establish, maintain, and review claim files as needed in accordance with service commitments.
Monitor treatment protocols, explore return-to-work opportunities, and advise on settlement discussions.
Assist with client needs assessments to establish reporting procedures and service commitments.
Schedule and participate in in-person or telephonic claims reviews, stewardships, and client and potential-client presentations.
Interface with other departments to support effective communication and operation, working within required timelines and production capabilities.
Identify claims trends and work with clients and team members to develop strategies to reduce or mitigate claims.
Maintain current knowledge of insurance contracts and industry trends, and attend seminars, workshops, and training programs as appropriate.
Interact with others professionally, supportively, and productively, and conduct business in accordance with established policies and procedures.
Take a proactive role in client advocacy in all aspects of claims.
Perform other duties as assigned.

Benefits

Managed PTO for salaried/exempt employees, without accruals or caps.
22 PTO days initially for hourly/non-exempt employees.
12 company-observed paid holidays and four early-close days.
Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
$1,500 employee referral bonus for each hired referral.
Employee recognition programs, awards, and trips.
Employee Resource Groups, including the Women’s Coalition and EPIC Veterans Group.
Mentorship program, tuition reimbursement, and leadership development.
Pet insurance, identity theft and fraud protection coverage, legal planning, family planning, and menopause and midlife support.
401(k) matching, medical insurance, dental insurance, vision insurance, and wellness and employee assistance programs.
May be eligible for bonuses and a comprehensive benefits package.