Patient Advocate - Claims

Acrisure•Cadillac, MI

12h•Onsite

About The Position

Acrisure is seeking a Claims Advocate to provide insurance claims support and build customer relationships through a high level of service. The role supports client growth by delivering advisory services, contributing to continuous process improvement, and working toward agency and team goals. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

Strong computer skills and comfort working in an electronic environment.
Strong working knowledge of Microsoft Office products.
Excellent verbal and written communication skills.
Strong people skills and the ability to maintain professionalism in a team hybrid environment.
Strong organizational skills.
High school graduate.
Three years of customer service experience preferred.
Life, Accident & Health (LAH) license preferred, or willingness to obtain one within a specified timeframe.

Nice To Haves

College degree.
Three years of customer service experience.
Life, Accident & Health (LAH) license.

Responsibilities

File agency claims with carriers, confirm claim setup, provide clients with initial claim information, and document the process internally.
Promote and educate clients on reporting claims directly to their carrier.
Respond to client and team phone calls, emails, inquiries, and requests in a timely and professional manner.
Participate in internal team meetings to address developing client claim concerns and help create resolution plans.
Communicate proactively between clients and insurance carriers.
Generate claim status reports and claim data for client meetings or at the service team's request.
Participate in delivering claim updates and reviews to clients as assigned.
Help create and update claim deliverables.
Facilitate claim resolution for clients.
Complete high-level claim and reserve reviews.
Analyze claims before unit stat filing and provide the client team with summaries of open claims.
Assist in creating new client resource tools.