Senior Claims Advocate

Marsh McLennan•Whitman, PA

1d•Hybrid

About The Position

The Senior Claims Advocate uses expertise in claims processes to communicate with clients and insurers and serves as Marsh Agency’s first point of contact for new claims. The role supports clients throughout the claims process, manages first-party claims with clients, carriers, Claims, and Service Teams, and organizes claim information and data to help identify trends, process inefficiencies, claim-resolution issues, and potential escalations. The position leads claim intake and review, confirms coverage, coordinates documentation, completes Acord forms, and facilitates timely reporting to insurers. It keeps clients and internal stakeholders informed of developments, documents claim activity and decisions, and works with Service Teams to assess applicable coverage. The Senior Claims Advocate also monitors claim trends and carrier issues, develops claim-handling strategies for complex situations, prepares loss stratification reports and trending analyses with the Claims team, and contributes to projects that improve client service, claims outcomes, and team effectiveness. The role is hybrid. The applicable base salary range is $82,400 to $153,500, with potential eligibility for performance-based incentives. Marsh McLennan offers a competitive total rewards package that includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.

Requirements

5+ years of experience in commercial claims.
Proficiency with Microsoft Office, including Word, Excel, and Access.
Experience with calendaring, spreadsheets, and data management, organizing resources, and establishing priorities.
Ability to present complicated information verbally and in writing.

Nice To Haves

Property/Casualty Agent’s or Broker’s license preferred.

Responsibilities

Serve as a trusted client contact when claims arise, providing guidance, clarity, and responsive support throughout the claims process.
Lead intake and review of reported claims; confirm coverage, coordinate required documentation, complete Acord forms, and facilitate timely reporting to insurers.
Partner with clients, carriers, Claims, and Service Teams to manage first-party claims through resolution and support an effective adjustment process.
Keep clients and internal stakeholders informed of claim developments, including coverage decisions, requests for additional information, denials, acceptances, and Reservation of Rights letters.
Coordinate and maintain comprehensive claim information, accurately documenting decisions, correspondence, reports, and discussions.
Collaborate with Service Teams to assess applicable coverage and ensure relevant policies and provisions are considered when a loss occurs.
Monitor claim activity and emerging trends, and communicate potential coverage concerns, carrier issues, and other developments to appropriate internal teams.
Provide timely claim-status and activity updates to designated Claim and Service Teams.
Work with clients, carriers, and Service Teams to develop tailored claim-handling strategies for complex or unique situations.
Prepare Loss Stratification Reports and Trending Analyses in partnership with the Claims team.
Contribute to special assignments and projects that enhance client service, claims outcomes, and team effectiveness.