Senior Claims Advocate

Marsh McLennan•Melville, LA

3d•$82,400 - $153,500•Hybrid

About The Position

The Senior Claims Advocate uses expertise in claims processes to communicate with clients and insurers and serves as Marsh Agency’s first point of contact for new claims. The role collects and organizes claims data to identify trends, including process inefficiencies, claim-resolution issues, and matters that may require escalation. The advocate guides clients through the claims process, coordinates claim intake and reporting, works with carriers and internal teams to support claims through resolution, and helps develop strategies for complex situations. The role also prepares loss stratification reports and trend analyses and contributes to projects that improve client service, claims outcomes, and team effectiveness. Marsh Agency provides business insurance, employee health and benefits, retirement, and private client insurance solutions. It combines local consulting service with the global resources of Marsh McLennan. The role is hybrid and offers a salary range of $82,400 to $153,500, with potential performance-based incentives.

Requirements

At least 5 years of experience in commercial claims.
Proficiency with Microsoft Office, including Word, Excel, and Access.
Experience with calendaring, spreadsheets, and data management, and with organizing resources and establishing priorities.
Ability to present complicated information verbally and in writing.

Nice To Haves

Property/Casualty Agent’s or Broker’s license preferred.

Responsibilities

Serve as a trusted point of contact for clients when claims arise, providing guidance and responsive support throughout the claims process.
Lead claim intake and review, confirm coverage, coordinate documentation, complete Acord forms, and facilitate timely reporting to insurers.
Partner with clients, carriers, Claims, and Service Teams to manage first-party claims through resolution and support the adjustment process.
Keep clients and internal stakeholders informed of claim developments, including coverage decisions, information requests, denials, acceptances, and Reservation of Rights letters.
Coordinate and maintain comprehensive claim records, including decisions, correspondence, reports, and discussions.
Collaborate with Service Teams to assess applicable coverage and ensure relevant policies and provisions are considered when a loss occurs.
Monitor claim activity and trends, communicating potential coverage concerns, carrier issues, and other developments to appropriate internal teams.
Provide timely claim status and activity updates to designated Claim and Service Teams.
Develop tailored claim-handling strategies with clients, carriers, and Service Teams for complex or unique situations.
Prepare Loss Stratification Reports and Trending Analyses with the Claims team to support decision-making and proactive risk discussions.
Contribute to special assignments and projects that enhance client service, claims outcomes, and team effectiveness.