Vendor Support Specialist

Mains'l•Brooklyn Park, MN

3d•Hybrid

About The Position

Mains’l is seeking a Vendor Support Specialist to assist people in Self-Determination Programs and provide excellent customer service to vendors, participants, and their support teams. Mains’l provides Financial Management Services (FMS), including payroll, vendor payments, and administrative support, to help participants manage the services and supports they need to live independently. This full-time role works day hours and has a hybrid arrangement, with in-person training, work time, and meetings in Brooklyn Park, Minnesota. The position pays $53,560 annually.

Requirements

Excellent customer service skills.
Experience with data entry and budgeting accuracy.
Proficiency in Microsoft Office, especially Excel.
Strong mathematical and analytical abilities.
Excellent written and verbal communication skills.
Ability to work independently with minimal instruction while seeking assistance when needed.
Ability to manage a high volume of daily communications and processing deadlines.

Nice To Haves

Previous experience supporting individuals with disabilities.
College degree.

Responsibilities

Maintain strong relationships by providing excellent customer service to individuals, case managers, families, and vendors, primarily by phone and email.
Perform data entry and review payable invoices.
Process program documents, including vendor invoices and enrollment forms.
Conduct detailed reviews of timesheets, payroll reports, and employee setups.
Review spending summaries and spending plans in Mains’l systems to assign payments accurately and report discrepancies.
Collaborate with the team and internal departments.