Vendor Jobs

About The Position

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration, Information Systems, or a related field; an equivalent combination of relevant education and experience may be considered.
• Five years of progressive experience in healthcare revenue cycle, financial operations, patient financial services, revenue cycle systems, accounting operations, or a related healthcare function.
• Demonstrated experience with vendor management, account reconciliation, financial controls, performance analytics, variance resolution, and oversight or leadership of analytical work.
• Operational experience using Epic or another enterprise healthcare revenue cycle platform.
• Strong knowledge of healthcare revenue cycle operations, reimbursement, payer rules, government programs, hospital and professional billing, A/R management, denials, collections, and cash operations.
• Knowledge of account reconciliation, cash controls, clearing accounts, remittance activity, financial transaction flows, variance research, exception resolution, audit documentation, and healthcare compliance and privacy requirements.
• Ability to interpret vendor contracts, manage relationships, enforce service levels and performance guarantees, assess financial outcomes, and lead remediation.
• Working knowledge of Epic revenue cycle applications and workflows, payment posting, work queues, reporting, and vendor interfaces.
• Strong financial and analytical skills, including scorecard development, A/R and denial analysis, cash forecasting, budgeting, invoice review, variance analysis, and ROI evaluation.
• Ability to establish data governance practices and guide analytical work using SQL, Epic SlicerDicer, Microsoft Excel PivotTables, Access, Crystal Reports, or comparable tools.
• Ability to evaluate complex data and root-cause findings and translate them into strategic direction, operational priorities, business and system requirements, and executive-level presentations.
• Strong problem-solving, project management, process-improvement, change-management, communication, relationship-management, and influencing skills.
• Required licenses, registrations, or certifications: None.

Nice To Haves

• Master’s degree in Business Administration, Healthcare Administration, Finance, Accounting, Information Systems, or a related field.
• Experience in an academic health system or complex integrated healthcare environment.
• Experience managing outsourced A/R, denials, collections, cash operations, or other revenue cycle vendors.
• Experience with Epic Resolute Hospital Billing or Professional Billing.
• Experience with banking files, electronic remittance activity, payment platforms, clearinghouses, system interfaces, automation, or financial transformation projects.
• Experience using SQL, Epic SlicerDicer, Microsoft Excel PivotTables, Access, Crystal Reports, or comparable reporting and analytical tools.
• Professional certification such as CRCR, CHFP, CPA, PMP, or applicable Epic certification or proficiency.

Responsibilities

• Manage day-to-day performance of assigned revenue cycle vendors, including service levels, key performance indicators, quality, productivity, financial outcomes, issue escalation, and corrective action.
• Monitor contractual obligations, performance guarantees, implementation milestones, invoices, utilization, and return on investment; support vendor selection, contracting, renewal, transition, and termination activities with relevant internal partners.
• Maintain an inventory of vendor agreements and track renewal dates, termination notice requirements, service obligations, and other key contract dates.
• Conduct vendor governance meetings and performance reviews; oversee scorecards and dashboards covering A/R aging, cash flow, denials, productivity, quality, audit results, and SLA adherence.
• Oversee timely and accurate reconciliation of assigned bank, cash, clearing, payment, remittance, vendor, and general ledger activity; ensure reconciling items and transaction exceptions are researched, documented, escalated, and resolved.
• Develop and maintain reconciliation procedures, internal controls, exception reporting, supporting documentation, audit-ready records, and monitoring processes.
• Serve as an operational resource for Epic revenue cycle workflows and partner with operational and technical teams to define business requirements, assess feasibility, plan projects, support testing and implementation, validate results, and monitor post-implementation outcomes and ROI.
• Direct development and maintenance of revenue cycle data sources of truth, data definitions, reporting standards, dashboards, recurring reports, data extracts, models, and controls; translate findings into clear commentary, presentations, risks, and recommendations.
• Lead revenue cycle application and analytics roadmaps, workflow standardization, automation, Epic optimization, audit and quality review, and process-improvement initiatives aligned with business priorities and portfolio strategy.
• Lead assigned staff through work prioritization, performance expectations, coaching, mentoring, competency development, quality review, productivity management, and accountability.
• Communicate operational, financial, technical, and compliance issues to stakeholders.
• Recommend actions related to vendor performance, corrective plans, contract decisions, workflow changes, system enhancements, automation, financial controls, analytics strategy, and risk mitigation.
• Adhere to internal controls and reporting structure and perform related duties as required.