Vendor Relationship Analyst

Family Dollar•Chesapeake, VA

1d•$64,000 - $80,000•Onsite

About The Position

The Vendor Relationship Analyst helps cultivate relationships with third-party outsourcing partners and support their performance, governance, and value realization across Family Dollar functions such as Finance, HR, Legal, and IT. The role helps ensure outsourced and offshore operations meet performance, quality, cost, and compliance expectations while driving continuous improvement and alignment with business objectives. The global outsourcing model is emerging, giving the successful candidate an opportunity to contribute to its development across multiple geographies and business functions. This is a full-time, onsite position at the Family Dollar Chesapeake Store Support Center. Candidates must be authorized to work in the United States without current or future visa sponsorship.

Requirements

Bachelor’s degree in Business, Operations, Supply Chain, Information Systems, or a related field.
2–4+ years of experience in vendor management, operations, project management, or shared services.
Strong understanding of SLAs, KPIs, contract administration, and service delivery models.
Excellent analytical, problem-solving, and stakeholder management skills.
Ability to influence internal and external stakeholders.
Ability to manage competing priorities in a fast-paced environment.
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

Nice To Haves

Business Process Outsourcing (BPO) experience.
Experience supporting digital transformation, automation, or process reengineering initiatives.
Experience with IT Managed Services vendor relationships.
PMP, Six Sigma, Lean, or similar certification.
Proficiency with Microsoft Office, including Excel, PowerPoint, and Word.
Ability to distinguish between a vendor and a partner.

Responsibilities

Build and maintain relationships with internal teams and vendors to foster collaboration and alignment with company objectives.
Translate business requirements into clear vendor scopes and expectations, and bridge internal teams and vendors to promote alignment and accountability.
Support transitions, migrations, and scaling of work between internal teams and third-party partners.
Resolve business issues with internal and external stakeholders in accordance with policies, procedures, and contracts.
Communicate across the enterprise regarding third-party vendor service delivery.
Interpret vendor contracts, amendments, and change orders; identify components for reporting, service delivery, monitoring, and follow-up.
Identify and proactively manage legal, regulatory, compliance, operational, and reputational risks, and help identify items for audit plans.
Support Legal, Audit, Regulatory, Risk, Security, and other personnel with contract-related interests and adherence.
Propose strategies to increase automation, reduce costs, or improve service delivery.
Reconcile vendor invoices and confirm charges reflect work completed and agreed-upon payment terms.
Develop proposed contracts, statements of work, amendments, and change orders as experience in the role grows.
Partner with business leaders to adjust and monitor SLAs and KPIs as the business matures.
Track and analyze cost, quality, productivity, customer experience, and SLA performance metrics.
Work with business leaders to identify and address day-to-day production, quality, cycle-time, and related challenges.
Schedule and host monthly vendor performance reviews, document improvement actions, and follow up through completion.
Promote consistency, standardization, and efficiency targets across outsourced processes.
Serve as a primary escalation point for vendor staff dealing with system access, downtime, and other daily challenges.
Develop and update policy, procedure, process, and workflow documentation.
Identify opportunities to optimize the vendor oversight model and clarify stakeholder roles and responsibilities.
Recognize potential cultural-awareness opportunities and help develop cultural intelligence across stakeholders.
Perform other duties as assigned.