IT Vendor & Service Delivery Manager (IT Staff Specialist)

Maryland Department of Transportation•Anne Arundel County, MD

6d•Hybrid

About The Position

The Maryland Department of Transportation, The Secretary’s Office (MDOT TSO), is seeking an IT Vendor & Service Delivery Manager (IT Staff Specialist) for the Maryland Aviation Administration (MAA). Based in the Office of Transportation Technology Services at the Kauffman Building in Linthicum Heights, Maryland, the position connects airport business objectives with IT service provision, focusing on contract performance, vendor oversight, and contract enforcement. It provides direct support to the MAA IT Chief of Strategy & Operations in advancing enterprise IT initiatives and contract support activities, and oversees delivery of technology services and capital technology projects essential to MAA’s mission. The position may allow a hybrid schedule with telework and required on-site hours. The incumbent may be a member of a covered bargaining unit.

Requirements

Bachelor’s degree from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science, or another information technology-related field, including coursework in systems analysis and applications programming using generally accepted programming languages, or in operating systems and data communications technology. The posting lists substitutions for the education requirement.
At least one year of experience designing, developing, testing, implementing, and maintaining application systems and programs using generally accepted programming languages, or maintaining and modifying computer operating systems.
At least one year of experience in IT vendor contract management and service delivery within a 24/7 critical operational infrastructure environment, such as a commercial airport, mass transit authority, large-scale multi-facility hub, or hospital system. No substitutions are allowed for this selective qualification.
Applicants must submit a complete online MDOT employment application; resumes cannot be substituted for the application.
Applicants must be legally authorized to work in the United States. MDOT is not sponsoring new H-1B employees or extensions at this time.

Nice To Haves

IT project management certifications.
Understanding of contract lifecycles, including hands-on experience with RFP/RFI development, SOW development, contract renewals, and terminations.
Budget oversight experience, including invoice validation, contract burn-rate monitoring, and variance reporting.
Experience designing, implementing, and enforcing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ability to conduct root-cause analysis with non-technical stakeholders and develop clear specifications, acceptance criteria, and contractual performance standards.
Excellent internal and external customer service abilities and interpersonal skills.
Demonstrated ability to prioritize and drive concurrent technology initiatives in a 24/7 environment.
Ability to work under pressure and resolve IT situations in a timely manner.
Exceptional written, verbal, and diplomatic communication skills for a complex, multi-tenant operating environment.
Bilingual applicants are encouraged to apply.

Responsibilities

Proactively manage and evaluate IT vendor performance against contractual Service Level Agreements and operational benchmarks.
Lead regular business reviews, resolve service delivery escalations, and enforce contractual accountability.
Translate business requirements into defined scopes and precise technical specifications so technology procurements reflect organizational needs and support informed decisions.
Ensure IT service delivery complies with applicable laws, policies, and contract requirements.
Identify vendor non-compliance and initiate timely corrective actions.
Manage technology improvement projects supporting MAA’s capital improvement program by defining and controlling scope, monitoring schedules and milestones, and managing expenditures within approved budgets.
Drive strategic alignment, cross-departmental communication, and operational continuity among airport stakeholders, vendor partners, and internal contract administration.