Senior Vendor Management Professional

CenterWell•Orlando, FL

3d•$78,400 - $107,800•Remote

About The Position

The Senior Vendor Management Professional serves as the liaison between Pharmacy Hub Operations and third-party vendors, as well as the broader enterprise Procurement and Accounting teams. The role manages the full vendor lifecycle—from identifying business needs and sourcing through contracting, onboarding, performance management, invoicing, renewal, and offboarding—ensuring vendors meet commitments and comply with enterprise policies and financial controls. As the Pharmacy hub expands its vended and hybrid operating model across technology platforms, benefits verification, fax and intake services, patient communications, analytics, and other outsourced capabilities, this professional establishes a consistent vendor management framework. The role partners with hub leadership and teams across Product Management, Procurement, Accounting, Finance, Legal, Compliance, and Information Security. It requires independent judgment and the ability to influence vendor processes, navigate enterprise requirements, translate operational needs into agreements, and maintain accurate spend, accrual, and performance reporting. This is a remote position with occasional travel to Humana offices for training or meetings. The position is scheduled for 40 hours per week. Home or hybrid employees must have qualifying internet service and work from a dedicated space that protects member PHI/HIPAA information. The position is eligible for a bonus incentive plan. The listed annual base-pay range is $78,400–$107,800, with actual compensation varying by location and job-related qualifications.

Requirements

Bachelor's degree in Business Administration, Supply Chain, Finance, Healthcare Administration, or a related field, or equivalent work experience and certifications.
At least 5 years of progressive experience in vendor management, procurement, sourcing, contract management, or related operations, including leadership experience in a metric-intensive operational environment.
Experience managing and overseeing vendors in highly regulated industries.
Working knowledge of purchasing processes, including requisitions, purchase orders, invoice matching, accruals, and month-end close.
Ability to work within large enterprise procurement and accounting structures while supporting the needs and pace of a growing business.
Strong analytical skills, including spend tracking, budget variance analysis, and vendor reporting.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Strong verbal and written communication, negotiation, facilitation, and stakeholder management skills, including the ability to influence without direct authority.
Interest in contributing to an organization focused on improving patient, provider, and client experiences.
For home or hybrid work, self-provided internet service must meet at least 25 Mbps download and 10 Mbps upload; satellite, cellular, or microwave connections require leadership approval.
Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.
Occasional travel to Humana offices for training or meetings may be required.

Nice To Haves

Six Sigma certification.
Project Management Institute (PMI) certification.
Prior experience in healthcare, pharmacy, hub services, or insurance.
Familiarity with third-party risk management, HIPAA, and data privacy requirements for vendors handling protected health information.
Preference for candidates residing in the Orlando Metro area.

Responsibilities

Own the hub vendor lifecycle, including intake of business needs, sourcing support, onboarding, ongoing management, renewal, and offboarding.
Maintain a centralized vendor inventory documenting services, business owners, contract terms, spend, renewal dates, and risk tier.
Partner with hub leadership on vendor strategy, build-versus-vend decisions, and vendor consolidation opportunities.
Serve as the primary day-to-day, commercial, administrative, and escalation contact for hub vendors; build collaborative vendor relationships.
Translate hub requirements into sourcing requests, scopes of work, and evaluation criteria for Enterprise Procurement.
Coordinate hub participation in RFIs, RFPs, and competitive bids, including subject matter expert scoring, demonstrations, and selection recommendations.
Identify existing enterprise agreements and preferred suppliers before initiating new sourcing events, and ensure purchasing follows enterprise policies, approval thresholds, and delegated authority requirements.
Review and negotiate vendor business terms, including scope, deliverables, SLAs, pricing, and reporting requirements; partner with Procurement and Legal on negotiations, amendments, statements of work, and BAAs.
Coordinate third-party risk, privacy, and information security reviews, and maintain contract documentation, compliance attestations, and audit-ready vendor records.
Manage vendor purchase requisitions and purchase orders with Finance and Accounting; validate invoices against contract terms and delivered services, research issues, and resolve discrepancies with vendors and Accounts Payable.
Partner with Accounting on month-end close, including accrual estimates, prepaid expenses, and reporting of received-but-not-invoiced services.
Track vendor spend against budgets and forecasts, explain variances, and support chargeback and cost allocation processes for shared vendor services.
Establish vendor scorecards and KPIs, lead regular performance reviews and quarterly business reviews, address performance gaps through corrective action plans, and apply contractual remedies when warranted.
Monitor vendor financial stability, capacity, and operational resilience; escalate concerns and manage renewal calendars to allow for assessment, renegotiation, or transition planning.
Represent hub needs in enterprise procurement and accounting forums while upholding enterprise standards.
Provide hub leadership with reporting on vendor spend, contract status, renewals, performance trends, and risks; prepare vendor materials for budget planning, business reviews, and executive decisions.
Coordinate with Operations, Product, Technology, Program Launch, and Clinical teams to confirm vendor requirements and validate delivered services.
Develop and document vendor management procedures, intake forms, and approval workflows aligned with enterprise processes.
Use enterprise procurement, contract management, and other enterprise systems to keep vendor, PO, and invoice data accurate and current.
Identify opportunities to reduce cycle times, consolidate vendors, improve pricing, and strengthen controls.
Educate hub business owners on vendor management, purchasing, and invoice approval responsibilities.