Senior Vendor Management Professional

CenterWell•Orlando, FL

2d•Remote

About The Position

The Senior Vendor Management Professional serves as the liaison between Pharmacy Hub Operations and third-party vendors, connecting hub operations with enterprise Procurement and Accounting. The role manages the full vendor lifecycle, from business needs and sourcing through contracting, onboarding, performance management, invoicing, renewal, and offboarding. It ensures vendors meet commitments and comply with enterprise policies and financial controls as the Pharmacy hub expands its vended and hybrid operating model across technology platforms, benefits verification, fax and intake services, patient communications, analytics, and other outsourced capabilities. The position establishes a consistent vendor management framework and partners with pharmacy hub leadership, Product Management, Enterprise Procurement, Accounting, Finance, Legal, Compliance, Information Security, and other teams. It translates operational needs into structured vendor agreements, supports enterprise purchasing and accounting requirements, and maintains spend, accrual, and performance reporting. The role operates without direct supervision and exercises considerable latitude in determining objectives and approaches. This is a remote position. Occasional travel to Humana offices for training or meetings may be required. Home or hybrid employees must have internet service meeting stated speed requirements and work from a dedicated space that protects member PHI/HIPAA information. The position is scheduled for 40 hours per week. Compensation is listed at $78,400–$107,800 per year, with eligibility for a bonus incentive plan.

Requirements

Bachelor's degree in Business Administration, Supply Chain, Finance, Healthcare Administration, or a related field, or equivalent work experience and certifications.
At least 5 years of progressive experience in vendor management, procurement, sourcing, contract management, or related operations, including leadership experience in a metric-intensive operational environment.
Experience managing and overseeing vendors in highly regulated industries.
Working knowledge of purchasing processes, including requisitions, purchase orders, invoice matching, accruals, and month-end close.
Ability to work within large enterprise procurement and accounting structures while supporting the needs and pace of a growing business.
Strong analytical skills, including spend tracking, budget variance analysis, and vendor reporting.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Strong verbal and written communication, negotiation, facilitation, and stakeholder management skills, including the ability to influence without direct authority.
Interest in contributing to an organization focused on continuously improving patient, provider, and client experiences.

Nice To Haves

Six Sigma and/or Project Management Institute (PMI) certification.
Prior experience in healthcare, pharmacy, hub services, or insurance.
Familiarity with third-party risk management, HIPAA, and data privacy requirements for vendors handling protected health information.
Preference for candidates residing in the Orlando Metro area.

Responsibilities

Own the end-to-end vendor lifecycle for the hub, including intake of business needs, sourcing support, onboarding, ongoing management, renewal, and offboarding.
Maintain a centralized hub vendor inventory with services, business owners, contract terms, spend, renewal dates, and risk tiers.
Partner with hub leadership on vendor strategy, build-versus-vend decisions, and vendor consolidation opportunities.
Serve as the day-to-day point of contact for vendors on commercial, administrative, and escalation matters, and maintain collaborative vendor relationships.
Translate hub requirements into sourcing requests, scopes of work, and evaluation criteria for Enterprise Procurement.
Coordinate hub participation in RFIs, RFPs, and competitive bids, including subject matter expert scoring, demonstrations, and selection recommendations.
Identify opportunities to use existing enterprise agreements and preferred suppliers, and ensure purchasing follows enterprise policies, approval thresholds, and delegation-of-authority requirements.
Review and negotiate vendor contract terms, including scope, deliverables, SLAs, pricing, and reporting requirements; partner with Procurement and Legal on negotiations, amendments, statements of work, and BAAs.
Coordinate third-party risk, privacy, and information security reviews, including requirements for vendors handling patient or client data.
Maintain contract documentation, compliance attestations, and audit-ready vendor records.
Manage vendor purchase requisitions and purchase orders with Finance and enterprise Accounting.
Validate invoices against contract terms, rates, and delivered services; investigate and resolve invoice and contractual discrepancies with vendors and Accounts Payable.
Partner with Accounting on month-end close, accrual estimates, prepaid expenses, and reporting of received-but-not-invoiced services.
Track vendor spend against budgets and forecasts, provide variance explanations, and support chargeback and cost-allocation processes for shared services.
Establish vendor scorecards and KPIs aligned with SLAs, quality standards, and hub operational goals.
Lead vendor performance reviews and quarterly business reviews with vendors and hub business owners; identify gaps, manage corrective action plans, and apply contractual remedies when warranted.
Monitor vendor risk indicators, including financial stability, capacity, and operational resilience, and proactively escalate concerns.
Manage renewal calendars early enough to support performance assessment, renegotiation, or transition planning.
Represent the hub in enterprise procurement and accounting forums and provide leadership reporting on spend, contract status, renewals, performance trends, and risks.
Coordinate with Operations, Product, Technology, Program Launch, and Clinical teams to confirm vendor requirements and validate delivered services.
Prepare vendor-related materials for budget planning, business reviews, and executive decisions.
Develop and document vendor management procedures, intake forms, and approval workflows aligned with enterprise processes.
Use enterprise procurement, contract management, and other enterprise systems to keep vendor, PO, and invoice data accurate and current.
Identify opportunities to reduce cycle times, consolidate vendors, improve pricing, and strengthen controls.
Educate hub business owners on vendor management, purchasing, and invoice approval responsibilities.