Unit Coordinator Jobs

About The Position

Requirements

• Proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
• Basic Life Support (BLS) | American Heart Association (AHA) | Within 90 days of Start Date

Responsibilities

• Completes physician order processing and communicates orders to the nurse and ancillary departments.
• Identifies and communicates patient issues to the nurse or identified caregiver.
• Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc.
• Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff.
• Functions as the customer service associate for the nursing unit.
• Assists to meet the patients and family needs.
• Completes service recovery and follow up.
• Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns.
• Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority.
• Triages customer calls and requests by notifying the appropriate staff member.
• Maintains excellent telephone etiquette.
• Facilitates department flow.
• Performs chart completion and ensures that all necessary chart forms are available.
• Maintains paper chart forms and prepares forms for entry into electronic medical record.
• Completes charge entry, charge review, lost charge tracking and patient account maintenance.
• Completes data entry in a timely manner and obtains, maintains, and completes all computer reports.
• Receives and directs all patients, visitors, and professionals ensuring that their needs are met in a courteous and timely manner.
• Performs transfer and discharge procedures and manages patient prescription printing.
• Assists nursing staff in compiling patient education materials.
• Schedules patient post-hospital appointments.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Benefits

• health plan
• 401(k) retirement plan
• dental plan
• vision plan
• life and disability insurance
• education assistance
• paid time off (PTO)