About The Position

The Nursing Clinical Coordinator supports unit daily management and program operations while reflecting Northwestern Medicine’s mission, vision, and values and complying with organizational policies, regulations, and accreditation standards. The coordinator monitors staffing, operational, and patient-care needs; supports staffing levels and resource availability; assists with staff supervision, scheduling, hiring, evaluations, and performance feedback; and contributes to budget and expense controls. The role also supports staff education, quality improvement, regulatory compliance, patient satisfaction, and effective communication and collaboration across the care team. The coordinator demonstrates proficiency as a staff nurse and serves as a role model and resource to staff. This is a 0.6 FTE, non-exempt position with 12-hour rotating shifts in the Brain Injury Unit at Marianjoy.

Requirements

  • Bachelor’s degree.
  • Current Illinois RN license.
  • CRRN certification required within six months of hire, or eligibility for certification.
  • Current AHA BLS Provider certification.
  • Analytical skills to assess patient conditions and use the nursing process and professional judgment in providing comprehensive patient care.
  • Ability to interact with patients, families, medical personnel, and other members of the healthcare team.
  • Ability to perform effectively and efficiently in stressful, urgent situations.
  • Awareness of customer needs related to culture, age, developmental level, and diagnoses.
  • Strong written and verbal communication skills.
  • Working knowledge and experience with PC-based applications, including Word, Excel, PowerPoint, and Outlook.
  • Creative and positive problem-solving abilities.

Nice To Haves

  • At least three years of nursing experience demonstrating progressive responsibilities.

Responsibilities

  • Provide leadership support to the nurse manager for daily unit management and program management.
  • Monitor nursing staffing, operational needs, and care needs to ensure resources are available to provide quality patient care during assigned shifts or time frames.
  • Maintain safe staffing levels through just-in-time recruitment.
  • Assist the nursing manager with direct supervision of nursing staff, scheduling, evaluations, interviews, and annual competency assessments and feedback.
  • Ensure employees adhere to performance standards; provide performance feedback and initiate formal counseling under the nurse manager’s oversight when necessary.
  • Develop, implement, and uphold department and organizational policies and procedures, and recommend policy changes when appropriate.
  • Assist with monitoring staff overtime and fiscal budget controls; provide budget input and be accountable for daily charges, NHPPD, expense control, and other budget goals.
  • Use service recovery skills to address problems or service breakdowns and carry out delegated duties and special assignments.
  • Educate, train, and support staff on procedures, changes, and operational issues; assist with compliance with mandatory education and training requirements.
  • Demonstrate staff-nurse proficiency and serve as a role model and resource to staff.
  • Support and coordinate performance improvement activities, participate in improvement teams and system or local quality goals, and collect, analyze, and organize patient-care data.
  • Assist in ensuring staff follow regulatory standards and monitor chart-audit findings, providing employee-level follow-up.
  • Lead and support evidence-based and unit-specific patient-satisfaction practices, including hourly rounding, bedside shift reports, discharge calls, and AIDET.
  • Support positive personnel relations, respond to employee questions and concerns, and ensure compliance with applicable laws, regulations, and HR policies and procedures.
  • Assist with effective administration of performance management and ongoing staff feedback on performance, competencies, values-based behaviors, and development needs.
  • Ensure compliance with Marianjoy and NMHC corporate compliance and patient and associate privacy policies; model confidentiality and discretion.
  • Communicate effectively with staff, physicians, patients, and families; keep appropriate parties informed and follow chain-of-command accountability.
  • Complete routine leader rounding with assigned staff, contribute to staff meetings, and conduct shift huddles.
  • Collaborate with the educator and manager on new-staff orientation, identify preceptors, and assign schedules for new staff.
  • Participate in unit and PCS teams, work groups, committees, or shared governance councils; keep shift staff informed about initiatives and apply team outcomes to practice.
  • Help co-workers across departments and demonstrate teamwork, respect, and willingness to assist others.

Benefits

  • Tuition reimbursement
  • Loan forgiveness
  • 401(k) matching
  • A range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events
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