Health Unit Coordinator Urgent Care
About The Position
The Health Unit Coordinator (HUC) provides administrative and clerical support to clinical colleagues and providers at InterMed’s new Scarborough Downs location. The role requires multitasking, excellent customer service, and effective communication with providers, patients, and vendors. The anticipated start date is January 2027. The HUC supports patient scheduling and coordination, including routine, pre-operative, post-operative, ancillary, and surgical appointments. The position also manages patient records, referrals, forms, authorizations, communications, and other administrative tasks that support clinical workflows and documentation compliance. The HUC is expected to maintain strict confidentiality in accordance with HIPAA and InterMed policies, and to support InterMed’s patient-centered mission and values.
Requirements
- High school diploma or equivalent required.
- Proficiency with Windows-based systems and Microsoft Office Suite applications, including Word, Excel, Outlook, and PowerPoint.
- Detail-oriented, with strong analytical and organizational skills.
- Excellent professional judgment and decision-making ability.
- Ability to work collaboratively and independently to achieve goals.
- Ability to prioritize and manage multiple tasks with a high degree of accuracy.
- Professional written and verbal communication skills.
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
Nice To Haves
- Previous work experience in a medical office or healthcare setting.
- Previous electronic medical record experience.
Responsibilities
- Answer incoming telephone calls to the pod as backup to the clinical team.
- Schedule routine, follow-up, and ancillary patient appointments through the portal and/or by phone.
- Schedule and authorize surgical procedures in eCW Provider Schedules and SIS, if applicable, and communicate booking requests to the appropriate facility.
- Schedule pre-operative and post-operative appointments and coordinate and finalize clinic and operating room block schedules at InterMed and NLMH.
- Obtain completed booking forms, signed consents, pre-certifications, and prior authorizations as required, and ensure applicable surgery centers receive correct information before the scheduled surgery date.
- Communicate special instruments and/or equipment needed for each scheduled surgery.
- Complete forms for patient appointments, including printing, assembling, and mailing patient packets and sending questionnaires electronically.
- Maintain current paperwork, including patient education materials and ABNs.
- Assist with manual faxing and scanning of urgent paperwork as needed.
- Monitor and prioritize encounters and actions from the pod administrative bucket.
- Monitor automated confirmation calls, update the EMR, and follow up with patients who have not confirmed their visits.
- Prepare, generate, and mail patient letters, including no-show notifications, unable-to-reach letters, overdue reminders, out-of-work or school documentation, and lab results for patients not enrolled in the patient portal.
- Update patient demographics, including phone numbers and insurance card information.
- Create and maintain accurate, up-to-date patient charts to support clinical workflows and documentation compliance.
- Coordinate and manage incoming referrals, ensuring timely processing and appropriate follow-up.
- Troubleshoot telehealth visits with physicians and patients.
- Obtain outside records as needed, including hospital notes, labs, imaging, and new-patient records, and communicate directly with HIM.
- Reschedule patients when providers are out of the office.
- Check patients out as capacity allows and follow up as necessary with patients who did not check out after their appointments.
- Print specimen labels, AWVs, and visit summaries, and coordinate timely faxing of clinical notes to external specialists.
- Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
- Perform other duties in support of InterMed’s mission, vision, and values.
- Support InterMed’s patient-centered mission, provide high-quality service, treat patients and colleagues with dignity and respect, uphold honesty and integrity, promote teamwork, embrace change, and support accountability and high-value healthcare.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
