Triage Rn Jobs

About The Position

Requirements

• Current affiliate-state or multistate license to practice as an RN, with the ability to apply for or obtain a multistate RN license within 30 days of hire if not already held.
• At least one year of nursing experience.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Previous experience working with an electronic medical or health record system.
• Ability to communicate effectively in English, verbally and in writing.
• Excellent critical decision-making, problem-solving, clinical, and assessment skills.
• Ability to use equipment with visual and auditory mechanisms.
• Excellent time-management skills and ability to prioritize demands to meet patient-service standards and deadlines.
• Ability to handle stressful situations professionally and calmly while providing exceptional customer service.
• Strong patient-service skills, including information-seeking and probing, accurate knowledge transfer, and listening, understanding, and responding.
• Ability to navigate a fast-paced environment and use interpersonal skills to reassure callers and maximize patient visits.
• Ability to work cooperatively in a team environment and exhibit a sense of urgency in daily work.
• Computer-operation skills, including proficiency with MS Office, online research, data entry, and navigation.
• Availability to work scheduled shifts that accommodate extended hours of operation.
• Ability to perform sedentary work with frequent interruptions.
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
• Ability to perform essential job functions and physical requirements, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.
• Satisfactory completion of competency requirements for the position.
• Consent to drug and/or alcohol testing after a conditional offer of employment and ongoing compliance with the Drug-Free Workplace Policy.

Nice To Haves

• Hospice or hospital experience.
• Bilingual Spanish skills.

Responsibilities

• Triage phone calls and ensure callers’ needs are met efficiently using excellent customer service skills.
• Provide and manage direct care to patients and families, incorporating psychosocial, spiritual, cultural, physical, and biological components, appropriate nursing interventions, and follow-up.
• Handle clinical inquiries about Chapters Health System services in a timely, courteous, and effective manner; promote and explain the benefits of the services to current and prospective patients, friends and family, Powers of Attorney, care providers, physicians, nursing staff, nursing homes, assisted living facilities, hospital staff, and others as appropriate.
• Gather necessary information and documentation from appropriate sources to ensure patient information and data are complete, current, and accurate.
• Enter data accurately into information-tracking systems, including entering and tracking patient referral files in the electronic medical record.
• Reassure patients and families, help resolve their questions, and recognize when an in-person visit is needed; coordinate or complete visits when needed or requested.
• Assist patients and families in achieving desired comfort levels.
• Use appropriate support resources or personnel to resolve complex or difficult situations.
• Document patient and family contact information in the EMR and communicate with the Interdisciplinary Group (IDG).
• Immediately report technical issues not caused by company equipment or network to leadership and attempt to resolve them within 30 minutes; if unresolved, report to an IPU or Resource Center as directed.
• During emergencies, report to a company-designated location as directed to ensure continuity of services, which may include reporting ahead of the scheduled date or time and staying overnight.
• Represent the Company professionally; comply with applicable regulations and company policies; maintain patient, family, colleague, and other sensitive information confidentiality; and observe health, safety, and security practices.
• Use resources responsibly, participate in community and professional organizations, and proactively contribute to performance improvement.
• Improve professional knowledge, skills, and electronic media skills; support research and educational activities; share expertise with coworkers; and participate in Quality Assessment and Performance Improvement activities as appropriate.
• Perform other duties as assigned.

Benefits

• Sign-on bonus of $15,000.