Remote RN Telephone Triage – PT Days/Weekends | Compact + MA, MN, NV, IL, NY, CA

Call 4 Health•, IN

1d•Remote

About The Position

We are seeking experienced Registered Nurses to join a 24-hour medical call center as Remote Triage Nurses. The role supports patients and providers nationwide through telephone triage, EHR management, and clinical support across multiple states. Nurses work collaboratively with providers to deliver timely, high-quality patient care and should be comfortable with clinical decision-making in a fast-paced environment. The position includes responding to inbound and outbound calls, assessing patients using Schmitt-Thompson protocols, documenting interactions in client EHR systems or the Call 4 Health platform, and providing clinical assessments by phone or patient portal. Nurses also support providers with medication refill requests, critical-result notifications, follow-up coordination, referrals, prior authorizations, remote patient monitoring, and clinical-trial screening and education. This is a remote position with scheduled Friday afternoon/evening and weekend shifts. The schedule alternates over two weeks: Week 1 includes Friday 4–8 PM, Saturday 11 AM–4 PM, and Sunday 8 AM–4 PM; Week 2 includes Friday 4–8 PM, Saturday 11 AM–8 PM, and Sunday 8 AM–4 PM. Some schedule flexibility may be considered. Occasional overtime or schedule adjustments may be needed.

Requirements

Associate’s or Bachelor’s Degree in Nursing.
2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
Prior telephone triage experience using electronic triage systems.
Experience working with two or more EHR platforms.
Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.
Willingness to obtain additional state licenses as requested.
Strong teamwork and collaboration skills.
Ability to step into a leadership role when needed.
Excellent customer service, empathy, and communication skills.
High attention to detail and documentation accuracy.
Strong organization and time management skills.
Private, HIPAA-compliant home workspace.
Ability to sit for extended periods and use a headset.
Broadband internet access.
Ability to house company-issued equipment.
Availability for Friday afternoon/evening and weekend shifts.

Nice To Haves

Clinical experience in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.

Responsibilities

Respond to inbound and outbound calls for a multi-state nurse triage service.
Use Schmitt-Thompson telephone triage protocols to assess and triage patients.
Accurately document patient interactions in client EHR systems and/or the Call 4 Health platform.
Provide clinical assessments by phone or patient portal using established protocols.
Process medication refill requests according to protocol.
Notify providers of critical results.
Coordinate post-discharge and post-operative follow-up.
Facilitate referrals and assist with prior authorization requests requiring clinical input.
Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
Participate in Remote Patient Monitoring programs, including monitoring vital signs and educating patients on chronic disease management for diabetes, hypertension, and COPD.
Screen and qualify patients for clinical trials and provide patient education.
Take on additional responsibilities to support team success and patient outcomes.
Participate in staff meetings by phone or video.