Remote RN Telephone Triage – PT Overnight/Weekend Shifts | Compact + MA, MN, NV, IL, NY & CA

Call 4 Health•, IN

1d•Remote

About The Position

We are seeking experienced Registered Nurses to join a 24-hour medical call center as Remote Triage Nurses. The role works collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states. It involves clinical decision-making in a fast-paced environment and is performed remotely from a private, HIPAA-compliant home workspace. The position follows a repeating two-week overnight and weekend schedule, with all shifts listed in Eastern Time. Week 1: Monday 4 AM–8 AM, Thursday 12 AM–8 AM, Friday 8 PM–4 AM Saturday, and Saturday 8 PM–4 AM Sunday. Week 2: Monday 4 AM–8 AM, Thursday 12 AM–8 AM, Saturday 12 AM–4 AM, and Sunday 12 AM–4 AM. Occasional overtime or schedule adjustments may be needed.

Requirements

Associate’s or Bachelor’s degree in Nursing.
2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
Prior telephone triage experience using electronic triage systems.
Experience working with two or more EHR platforms.
Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.
Willingness to obtain additional state licenses as requested.
Private, HIPAA-compliant home workspace.
Broadband internet access.
Ability to sit for extended periods, use a headset, and house company-issued equipment.
Strong teamwork and collaboration skills.
Ability to step into a leadership role when needed.
Excellent customer service, empathy, and communication skills.
High attention to detail and documentation accuracy.
Strong organization and time management skills.
Ability to adapt to change and manage stress effectively.

Responsibilities

Respond to inbound and outbound calls for a multi-state nurse triage service.
Use Schmitt-Thompson telephone triage protocols to assess and triage patients.
Accurately document patient interactions in client EHR systems and/or the Call 4 Health platform.
Provide clinical assessments by phone or patient portal based on established protocols.
Support providers with administrative and clinical tasks, including medication refill requests per protocol, notification of critical results, and post-discharge and post-operative follow-up coordination.
Facilitate referrals and assist with prior authorization requests requiring clinical input.
Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
Participate in Remote Patient Monitoring programs, including monitoring vital signs and educating patients on chronic disease management for diabetes, hypertension, and COPD.
Screen and qualify patients for clinical trials and provide patient education.
Take on additional responsibilities to support team success and patient outcomes.
Participate in staff meetings by phone or video.