Remote RN Telephone Triage – PT Evenings/Weekends | Compact + MA, MN, NV, IL, NY, CA

Call 4 Health•, IN

1d•Remote

About The Position

The Remote Triage Nurse supports patients and providers through telephone triage, EHR management, and clinical support across multiple states. The role is part of a 24-hour medical call center and involves working collaboratively with providers to deliver timely, high-quality care. It is suited to experienced nurses comfortable with clinical decision-making in a fast-paced environment. The position is part-time, with scheduled evening and weekend shifts. The work is remote and requires a private, HIPAA-compliant home workspace, broadband internet, and the ability to use a headset and house company-issued equipment. Shifts are listed in Eastern Time, and occasional overtime or schedule adjustments may be needed.

Requirements

Associate’s or Bachelor’s degree in Nursing.
2–4 years of full-time RN clinical experience.
Prior telephone triage experience using electronic triage systems.
Experience working with two or more EHR platforms.
Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.
Willingness to obtain additional state licenses as requested.
Private, HIPAA-compliant home workspace.
Ability to sit for extended periods and use a headset.
Broadband internet access.
Ability to house company-issued equipment.
Strong teamwork and collaboration skills.
Ability to step into a leadership role when needed.
Excellent customer service, empathy, and communication skills.
High attention to detail and documentation accuracy.
Strong organization and time management skills.

Nice To Haves

Clinical experience in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.

Responsibilities

Respond to inbound and outbound calls for a multi-state nurse triage service.
Use Schmitt-Thompson telephone triage protocols to assess and triage patients.
Accurately document patient interactions in client EHR systems and/or the Call 4 Health platform.
Provide clinical assessments by phone or patient portal using established protocols.
Support providers with administrative and clinical tasks, including medication refill requests per protocol, notification of critical results, and post-discharge and post-operative follow-up coordination.
Facilitate referrals and assist with prior authorization requests requiring clinical input.
Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
Participate in Remote Patient Monitoring programs, including monitoring vital signs and educating patients on chronic disease management for diabetes, hypertension, and COPD.
Screen and qualify patients for clinical trials and provide patient education.
Take on additional responsibilities to support team success and patient outcomes.
Participate in staff meetings by phone or video.