Patient Care Customer Service Evenings & Weekends REMOTE

Rotech Healthcare Inc. • Murray, KY

2d • Remote

About The Position

Rotech Healthcare Inc. is seeking a remote Patient Care Coordinator for its Sleep Central after-hours call center operations in Murray, Kentucky. Applicants must live within the United States. The role involves contacting patients about equipment deliveries, taking patient orders, verifying patient information, and placing orders promptly. Pay is $16 per hour, with an opportunity to earn a quarterly bonus.

The position requires five workdays each week: every Saturday and Sunday, plus three weekday evening shifts starting at or after 4:00 p.m. Central time. Schedules vary and may be discussed during the interview process. Employment is contingent on applicable screening and credentialing requirements.

Requirements

• High school diploma or GED equivalent.
• Ability to interpret verbal, non-verbal, written, and visual communication.
• Ability to perform basic mathematical calculations accurately.
• Ability to work independently and collaboratively within a team.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Self-motivation, organization, time-management, and problem-solving skills using deductive reasoning.
• Strong attention to detail and ability to multitask effectively.
• Strong written and verbal English communication skills.
• Ability to navigate the internet and conduct online research.
• Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers or tablets.
• Proficiency with email communication platforms.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Employment is contingent on a background check; results are subject to an individualized assessment rather than automatic disqualification.
• Drug screening is required when applicable to the position.
• Healthcare facility credentialing compliance is required when applicable.
• A valid driver’s license in the state of residence and a clean driving record are required when applicable.

Nice To Haves

• Background in the medical field and experience with administrative record management.
• Experience working with medical equipment.
• Familiarity with medical billing processes and reimbursement procedures.
• Knowledge of medical terminology.
• At least one year of related work experience.

Responsibilities

• Accurately transcribe patient profiles over the telephone, enter information, and make outbound calls when needed.
• Obtain medically necessary documentation.
• Process patient orders through the online pharmacy system.
• Resolve tracking issues and reschedule patient shipping orders.
• Troubleshoot problems based on patient input about the scope or magnitude of a failure.
• Verify that orders are complete.
• Perform other duties as assigned.

Benefits

• Paid time off and paid holidays.
• Overtime pay for non-exempt positions, as applicable.
• Bonus and incentive opportunities.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B and TB vaccinations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED