Triage Nurse I (RN): Hoag Clinic Nurse Triage
About The Position
The Triage Nurse I provides professional telephone triage nursing services to Hoag Clinic patients. The role evaluates patient symptoms, determines urgency, facilitates next steps in care, recommends escalation when appropriate, and provides medical advice on treating symptoms. The nurse provides patient education using available materials, communicates changes in patient condition to health care providers, responds to emergency situations, and collaborates with the health care team to support quality care and address ethical or legal issues. The position documents nursing services in patient records, applies the nursing process using research and evidence-based outcomes, facilitates appropriate use of healthcare resources, enhances the patient experience, and complies with applicable regulatory and professional standards, including the California Nurse Practice Act. Other duties may be assigned.
Requirements
- Two years of clinical nursing experience.
- Basic keyboarding skills and basic knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
- Strong clinical documentation knowledge and skills.
- Current licensure as a Registered Nurse in good standing in the State of California.
- Current BLS certification.
Nice To Haves
- One year of experience in an ambulatory care setting and/or telephone triage.
- Bachelor of Science in Nursing (BSN).
- Knowledge of electronic medical record systems.
- Knowledge of patient registration, scheduling, and insurance verification processes.
Responsibilities
- Evaluate patient symptoms by telephone and determine the urgency of the patient’s condition.
- Facilitate next steps in patient care and recommend escalation of care when appropriate.
- Provide appropriate medical advice on treating symptoms.
- Provide patient education and incorporate available educational materials.
- Communicate changes in patient condition to a health care provider.
- Respond to emergency situations.
- Collaborate with members of the health care team to ensure quality patient care and confer when facing ethical and legal issues.
- Document all nursing services provided in the patient record.
- Use the nursing process based on research and evidence-based outcomes to meet patient care needs.
- Facilitate appropriate utilization of healthcare resources.
- Enhance the patient experience.
- Provide services in compliance with applicable regulatory and professional standards, including the California Nurse Practice Act.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
