Triage Nurse - Clinic

WVU Medicine • Morgantown, WV

3d

About The Position

A Registered Nurse responsible for triaging incoming patient calls, assessing needs, providing appropriate clinical dispositions, and facilitating referrals to WVU Medicine primary care and specialty care providers. The nurse also educates patients, when appropriate, about immediate care advice and preventive behaviors.

The role performs professional assessments using established criteria and protocols, documents patient conversations, provides medical information using established resources, identifies gaps in care, and coordinates clinic appointments, e-visits, or telehealth visits. The nurse supports patients in selecting physicians and facilities, provides health education, and contributes to a communicative, supportive team environment.

The position is based in a standard call center office environment. Physical demands include frequent movement such as walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping, as well as sitting for extended periods. The role requires handling confidential information, flexibility, strong communication and organizational skills, and the ability to work in a fast-paced, changing environment.

Requirements

• Current Registered Nurse license issued by the state where services will be provided, or a current multistate Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
• Obtain Basic Life Support certification within 30 days of hire.
• Three years of nursing experience.
• Ability to handle and maintain confidential information.
• Ability to work in a fast-paced and rapidly changing environment.
• Excellent oral and written communication skills, as well as strong organizational and motivational skills.
• Must be flexible.

Nice To Haves

• Bachelor’s degree in nursing.
• Care coordination experience.
• Prior triage nursing or ambulatory nursing experience.

Responsibilities

• Assess callers’ needs professionally using established criteria and protocols, with accurate, concise, and timely documentation.
• Use established software, online resources, written materials, and nursing knowledge to provide callers with appropriate medical information.
• Identify problems or gaps in care that may offer opportunities for intervention.
• Facilitate referrals within clinics by scheduling and coordinating clinic appointments, e-visits, or telehealth visits with providers.
• Support consumers in selecting physicians and facilities to maximize access and quality and manage health care costs.
• Provide health education and coach consumers on treatment alternatives to support informed decision-making.
• Determine the nature and urgency of patients’ health care needs and appropriate disposition by telephone.
• Document all conversations with patients to maintain a comprehensive medical record.
• Support a team environment that enables clear communication, positive support, and creative thinking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed