RN Call Center Triage

The Providence Community Health Centers, Inc. • Cranston, RI

13d

About The Position

PCHC is seeking a Registered Nurse to provide full-time triage services in a call center environment for an urban community health center patient population. The nurse provides care guidance in accordance with PCHC policies, procedures, and philosophy, serving patients across the life cycle, including infants, children, adolescents, and adults.

Requirements

• Current Registered Nurse (RN) license in good standing without restriction in Rhode Island.
• Excellent assessment, critical thinking, communication, and customer service skills.
• At least 5 years of nursing experience in an emergency room, primary care, or urgent care clinic.
• Strong nursing assessment skills and comfort working in a fast-paced medical environment, both independently and as part of a medical team.
• Triage experience or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement, and evaluate in real-time situations.
• Comfort communicating with patients with the use of interpreters.
• BLS certification required.

Nice To Haves

• Community health nursing work experience preferred.
• Spanish speaking strongly preferred.
• Bachelor’s degree preferred, or equivalent work experience.

Responsibilities

• Receive, triage, and respond to incoming patient calls seeking clinical direction and advice.
• Use standardized adult and pediatric protocols, seeking assistance when a protocol is unavailable or clinically appropriate.
• Assess patient needs quickly and accurately by actively listening and asking proactive questions.
• Direct patients to the appropriate level of care and, when appropriate, ensure they are correctly scheduled with a PCHC provider.
• Identify emergent situations and triage patients to a higher level of care as needed.
• Make clinically appropriate recommendations for action, intervention, and issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed