Registered Nurse -Triage Call Center

Tryon Medical Partners • Charlotte, NC

1d

About The Position

The Registered Nurse - Triage Call Center manages and documents phone calls involving medical inquiries (triage) and medication refills. This full-time position supports the Live Answer team at SouthPark, with the possibility of hybrid or remote work. The scheduled hours are 11:30 a.m. to 8:00 p.m., and occasional weekend coverage may be required from 8:00 a.m. to 2:00 p.m. on Saturday and/or Sunday.

Requirements

• Graduate of an accredited school of professional nursing.
• Licensed as a Registered Nurse in the State of North Carolina.
• Current CPR certification through the American Heart Association or American Red Cross.
• Excellent customer service, computer, and communication skills.
• Working knowledge of an electronic health record system.

Nice To Haves

• Bachelor’s degree preferred.
• Three or more years of experience in a medical setting, with some supervisory experience, preferred.
• Experience with Athena electronic health record system preferred.

Responsibilities

• Work with physicians, medical assistants, nurses, and patients to resolve questions concerning medications, health education, and medical advice within the nurse’s skill level and scope of practice.
• Work with physicians, nurses, medical assistants, and patients to assess the urgency of patient problems.
• Record and maintain complete and accurate records of patient and physician communications regarding medical care.
• Handle a high volume of phone calls and retrieve messages.
• Submit new prescriptions and prescription refills electronically or by fax according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Support care management programs and other value-based initiatives as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree