Travel Advisor Jobs

About The Position

Requirements

• High school diploma or GED required.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• General typing skills and proficiency with Windows, Outlook, Word, and Internet/Intranet access.
• Maintain confidentiality of client and member information in accordance with applicable laws and company policies.

Nice To Haves

• Associate degree preferred.
• One to three years of travel agency or sales experience preferred.
• Moderate knowledge of the organization’s operating areas, products and services, and branch operations delivery channels desirable.
• Knowledge of and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
• General knowledge of Club systems, including Apollo, Viewpoint, preferred-vendor websites, and systems used to secure cruise and tour packages and travel insurance, preferred.

Responsibilities

• Learn to sell foreign and domestic travel-related products and services.
• Use lead-management tools and resources to cultivate new business and build repeat business.
• Advise clients on travel requirements, protection plans, and relevant trip advisory information.
• Follow organizational policies and procedures and accurately document transactions.
• Develop product knowledge for the Preferred Supplier program and work toward established sales and cross-sell goals.
• Issue international driving permits and take passport photos.
• Learn to provide air, car, hotel, and rail reservations and ticketing for members and non-members.
• Use appropriate computer systems to fulfill travel requests.
• Track transactions accurately and maintain required supporting documentation, including signatures, payment processing, and travel-document reviews.
• Protect the confidentiality of client and member information in accordance with applicable laws and company policies.
• Maintain expertise in Club products and services, member offers, industry trends, and travel product knowledge; make recommendations as appropriate.
• Research and compare supplier rates and adjust recommendations to clients’ needs.
• Meet acceptable service-quality measures and branch and corporate objectives.
• Identify cross-sell opportunities and strengthen member relationships by diversifying use of products and services.
• Provide sales leads to other departments when appropriate.
• Meet administrative requirements, including wage-and-hour compliance, expense reporting, meeting and training attendance, and assigned schedules and duties.
• Develop independent analysis of cruise and tour packages and providers with management’s support.
• Analyze client expectations and help meet the needs of both first-time and experienced travelers.
• Anticipate and prevent errors and unnecessary delays in cruise and tour services; resolve difficult situations with management assistance when needed.
• Document files thoroughly, including the actions taken and reasons for decisions.
• Document and explain write-offs or shortages to management.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.