Travel Advisor EC

AAA • Meadville, PA

5d

About The Position

This is a trainee position in the Travel Agency designed to prepare the employee for a Travel Agent role. The trainee supports the agency in selling and serving clients while building the education, experience, and skills needed for promotion. Advancement is dependent on overall performance, including sales volume, service quality, and effective use of computer systems. The role is intended to transition to Travel Agent within approximately six months; trainees are expected to move into the agent role or out of the trainee position within that timeframe.

The position sells and provides international and domestic travel products and transportation. It requires consistently meeting service-quality, sales, and cross-selling goals while protecting confidential client and member information in accordance with applicable laws and company policies. Trainees develop travel product and supplier knowledge, learn to fulfill travel requests using agency systems, and serve both first-time and experienced travelers. The role may require educational trips for job knowledge.

Requirements

• High school diploma or GED required.
• Advanced verbal and written communication skills required.
• Moderate analytical and time-management skills required.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.

Nice To Haves

• Associate degree preferred.
• One to three years of travel agency or sales experience preferred.
• Moderate knowledge of the organization’s operating areas, products and services, and branch operations delivery channels desirable.
• Knowledge of computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
• General knowledge of Club systems, including Apollo, Viewpoint, and preferred-vendor websites used for cruise and tour packages and travel insurance preferred.

Responsibilities

• Learn and develop skills to sell foreign and domestic travel products and services.
• Use lead-management tools and resources to cultivate new business and build repeat business.
• Advise clients on travel requirements, protection plans, and trip advisories for domestic and international travel.
• Follow organizational policies and procedures and accurately document transactions.
• Develop knowledge of Preferred Supplier products and meet established sales and cross-sell goals.
• Issue international driving permits and take passport photos.
• Learn to make air, car, hotel, and rail reservations and issue tickets for members and non-members.
• Use appropriate computer systems to fulfill travel requests.
• Track transactions accurately and maintain supporting documentation, including signatures, payment processing, and review of required travel documents.
• Protect confidential client and member information in accordance with laws and company policies and procedures.
• Maintain knowledge of Club products, services, member offers, industry trends, and travel products; make appropriate recommendations.
• Research and compare supplier rates and tailor recommendations to client needs.
• Meet or exceed service-quality measures and branch and corporate objectives.
• Identify cross-sell opportunities, broaden member use of products and services, and provide leads to other departments when appropriate.
• Maintain administrative requirements, including wage-and-hour compliance, expense reports, meeting and training attendance, and scheduled duties.
• Develop the ability to independently analyze cruise and tour packages and providers, working with management as needed.
• Analyze client expectations and anticipate and prevent errors or delays in cruise and tour services.
• Resolve difficult situations, with management assistance when required.
• Document client files thoroughly, including actions taken and reasons for decisions.
• Document and explain write-offs or shortages to management.
• Take educational trips when required for job knowledge.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED